Void or Delete Shipments Before End of Day

You can void or delete shipments from either the Shipping or Shipment History window.

To void or delete a shipment from the Shipping window, start with step 1, or from the Shipment History window, start with step 3:

1. On the Home tab, select Void. A message instructs you on how to void a package from the Shipping window.

2. Click OK. The Shipment History window displays, and the last shipment that you processed is highlighted under UPS Collections. If the highlighted shipment is the shipment that you want to void, skip to step 4; otherwise, continue with step 3.

3. Under UPS Collections in the Shipment History window, locate and select the pending shipment you want to void or the deferred shipment you want to delete. Information about the shipment appears on the right side of the window.

4. If the shipment icon shows an up arrow (, , ), you will need to void the shipment using the Void Shipments Page on the web. Click Void.

Note: Icons with an up arrow indicate that some package detail information has already been sent to UPS.

1. WorldShip will prompt you to use the Void Shipments Page on the web. See Void Message Overview.

5. If the shipment icon does not have an up arrow, continue with "a" and "b".

1. On the Home tab, select Void. A confirmation message displays.

2. Click Yes. WorldShip marks the shipment as void under a Pending Collection ( or ) or deletes the shipment under Deferred Shipments.

Notes:

• You can only void pending shipments under a Pending Collection in the Shipment History window. When voiding a shipment, the shipment record remains in your database, but the record is marked as void ( or ) under the Pending Collection.

• You can only delete deferred shipments under Deferred Shipments in the Shipment History window. When deleting a shipment, the shipment record is deleted from your database.

• If a shipment is voided by mistake, you cannot "unvoid" the shipment, but you can repeat the shipment. Select the voided shipment under UPS Collections in the Shipment History window. On the Home tab, select Repeat and then Repeat Shipment. The Shipping window displays the same shipment information, and you can process the information as a new shipment.

• If you want to void packages or shipments after you have run End of Day, see Void Shipments After End of Day.