The shipment has been dispatched to a UPS service provider for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. If you miss your delivery, your service provider may make a second attempt on the next business day, and a third attempt on the following business day, if necessary or your shipment may be taken to a UPS Access Point™ for pickup. Refer to the information on the UPS InfoNotice left by your service provider.
In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the service provider's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the service provider if no one will be home. For example, you can ask that the shipment be delivered to a neighbour who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbour, we will make another delivery attempt on the next business day.
Yes. If you have received a UPS InfoNotice® after a delivery attempt was made, you can request that UPS deliver your shipment to another address. Choose from either of these two methods to request a delivery address change:
Use the UPS Locator to find Locations near you.
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
In the U.S. and Canada, for residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbour who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbour, we will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
Three days means three business days (not counting the day of pickup). Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and any delays that occur beyond the control of UPS.
Quantum View® Data services provide increased visibility into the movement of goods associated with your organization. This proactive information gives you a new perspective into your business operations and powerful information to help you bill faster, solve customer service problems, manage inventory, sell goods in-transit, and manage staffing levels. This yields savings in time and money, as well as improved customer relationships.
Quantum View Data provides you up to hourly updates about your inbound and outbound packages in a secure Web environment. With Quantum View Data - Inbound, you can see the UPS packages being sent by multiple vendors to your specific receiving locations. Quantum View Data - Outbound provides a view of the packages you ship using your UPS accounts. Quantum View Data - Alternate Billing provides a view of packages billed freight collect, third party, and consignee billing. This critical shipment information can help you:
You can receive e-mail notifications when files are ready for download. Flat file, CSV, or XML formats allow you to import files directly into software such as Microsoft® Excel, Word, Access, Lotus 1-2-3, SQL and Oracle® databases, and other database applications.
Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you compare delivery times and published rates for sending UPS shipments to destinations around the world.
At the top, you'll see the date the UPS InfoNotice® was left, as well as the day and estimated time of the next delivery attempt if applicable. If your shipment is C.O.D. or Signature Required, refer to the boxes on the notice that were checked by your service provider.
If you received a UPS InfoNotice after one delivery attempt has been made, you can change your delivery options on ups.com. Enter your 12-digit UPS InfoNotice number (found above the barcode) in the Tracking or InfoNotice Numbers field on the ups.com homepage or the main Tracking page, then select the Track button. On the Tracking Summary page, select the Change Delivery button.
You will have up to four delivery change options:
You can help make sure that your package arrives safely and on time with
these packaging guidelines and procedures developed from UPS research.
My UPS offers enhanced features for tracking, such as online Proof of Delivery. With Proof of Delivery, you can find out what time a shipment arrived at its destination and generate a Proof of Delivery letter for your records.
To request Proof of Delivery, follow the instructions below:
1. Log in to My UPS. 2. Select the Tracking tab at the top of the page. This will take you to the Tracking main page. 3. Enter your Tracking Number in the input field, or select a previously saved tracking number.4. Select Track. 5. Select Proof of Delivery on the Tracking Detail page to display a printable Delivery Notification page.
My UPS offers services to help you better manage your shipping operations, improve tracking, and provide you with an expanded view of your shipping activity. The following standard services are offered to registered users at no cost:
Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.
If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.
Common scans include the following:
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