Change a Delivery

Note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.

Request the package be returned to you or redirect the package to another address.

Redirect the package to another address.

Reschedule the delivery for another day.

tabSection

true

Can I Put a Hold on My UPS Deliveries?

You can use UPS My Choice to request a hold on your deliveries in a few different ways:

img-left

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:d0d5bb6e-6985-407d-bd52-3b6f256989b0

We can hold onto your package and deliver it once you're back in town.
You can request we leave your package with a neighbor.
We can reroute your package to another address, in certain cases.
You can request we hold onto your package for you to pick up at a UPS location.

Hold a Delivery

Manage Preferences

style

bullet-check-icon

FAQ

I’m not getting an option to change my delivery. Why?

There are a few reasons why a delivery change option may not be displayed. The shipper may have restricted delivery changes for their shipments or the package contents (high value items or imports, for example) may not be eligible.

false

I missed the delivery of my package and got a notice instead. How do I change my delivery?

Use the UPS Delivery Notice number or the tracking number to track your package for the most current status. If you need to request a delivery change, select Change Delivery on the tracking page. If you are a UPS My Choice member, log in at UPS.com to request a delivery change. If you are a guest, you can make the request using the UPS Delivery Notice number.

Learn more about UPS Delivery Notice

false

What are the benefits of enrolling in My Choice after creating an account?

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.

Sign Up for UPS My Choice

false

How can I indicate my special accommodation and disability needs?

You can provide your special accommodation and disability instructions by clicking ‘Change delivery’ on your delivery status email notification. Following that, please select ‘Provide access', “leave at instructions” or special accommodations. Once special accommodations slider is set to yes, you can enter additional delivery instructions. ‘Knock louder and need more time’ will be set as default instructions and you can edit them in the text box.

If you haven’t received an email notification, you can register for UPS My Choice and indicate your needs through the portal.

false

If I put a hold on my delivery, how long will UPS keep my parcel?

We will hold your parcel at one of our UPS Access Point for 5-7 days. However, please note that if your parcel is not picked up within 5-7 days, we will return it to the shipper. For further information regarding your parcel, you can check ups.com/track. You can also track your package through the link you receive in email notifications.