Upload User-Created Forms from Customs Documentation Tab

Note: You must have a contract in order to upload user-created forms. The origin and destination countries must support Paperless, and the shipment must be a valid small package or Air Freight UPS Paperless Invoice shipment.

Use the Upload My Forms window to upload user-created forms during small package or Air Freight shipment processing. A total of 13 Customs documents can be attached to a shipment.

To upload user-created forms:

  1. Click the Customs Documentation tab. The Customs Documentation tab appears.

  2. Select the Upload My Forms check box. The Upload My Forms window appears.

  3. Click the Browse button. The Open window appears.

  4. Browse to and select the file containing the desired form(s) and then click the Open button.

    Tip:     Acceptable file types include .pdf, .doc, .xls, .tif, .txt, .jpg, and .bmp.

    The Upload My Forms window appears and shows the following information for the file you want to upload:

  5. # - The number of files to be uploaded.

  6. File Name - The path to the file to be uploaded. Click the button to view the supported document types.

  7. Number of Forms - At the file level, the total number of forms in the file. At the form level, 0 appears for all supported document types to indicate the forms have not been uploaded.

  8. Status - The status of the file shows Not Uploaded because the file has not been uploaded.

  9. Re-Upload - This check box is inactive because the file has not been uploaded.

  10. File Size (kb) - This column will show 0 because the file has not been uploaded.

  1. Click the OK button. The Upload Status window appears and shows the progress of the upload.

  2. If the upload is successful:

  3. The Upload Status and Upload My Forms windows close.

  4. The Shipping window appears.

  5. Continue processing.

  1. If the upload is not successful:

  2. The Upload Status window closes.

  3. The Upload My Forms window appears again. In this window, the Status of the file shows Error and a View Log button appears.

  4. Click the View Log button The Log window appears and shows detailed error information.

  5. Review the information and click the OK button.

  6. After processing the shipment, re-upload your forms. See Re-Upload or View User-Created Forms from User Uploaded Forms Tab.