• Service Adjustments related to Holiday Season and Coronavirus… More
  • Temporary Service Suspension due to Flooding in Parts of Japan… More
  • Customs regulations and requirements for import or export of medical supplies and equipment… More
Skip to Main Content

Additional Charges

Additional Charges

Unless otherwise noted, charges apply on a per-shipment basis.


Cost (USD)

Additional Handling Charge (per package)

VND 141,000

Address Correction (per package)

VND 286,700 per package 
VND 822,500 per shipment / maximum

Bill Receiver/Freight Collect Refusal Fee

VND 235,000

Delivery Confirmation Signature Required (per shipment) VND 51,700
Delivery Confirmation Adult Signature Required (per shipment) VND 70,500
Large Package Surcharge VND 1,410,000 per package
Prohibited Item Fee VND 3,525,000 per package
Disbursement Fee 2% of the Import duties and taxes, subject to VND 178,600 minimum

Duty and Tax Forwarding Surcharge

VND 352,500

Over Maximum Limits Fee VND 4,700,000 per package
Special Handling for Undeliverable Packages VND 235,000 per shipment

Extended Area Surcharge (per kg/minimum, whichever is greater)

VND 9,400 per kg
VND 611,000 minimum per shipment

Remote Area Surcharge (per kg/minimum, whichever is greater)

VND 9,400 per kg
VND 681,500 minimum per shipment

Residential Surcharge
Residential Surcharge (UPS Worldwide Express Freight Services)
VND 79,900 per shipment
VND 2,585,000 per shipment

Late Payment Penalty

In cases of non-payment, UPS reserves the right to charge an administrative fee on any amount outstanding as of the payment date.
Delivered Duty Paid, V.A.T. Unpaid VND 352,500
UPS Worldwide Express Plus VND 940,000
Imports into Vietnam

UPS PaperlessSM Invoice

Free of charge

Oversize Pallet Handling Surcharge (UPS Worldwide Express Freight Services) VND 5,875,000 per pallet
Delivery Reattempt (UPS Worldwide Express Freight Services) VND 1,128,000 per shipment
UPS carbon neutral VND 14,100 Worldwide Express (per package)
VND 14,100 Worldwide Expedited (per package)
VND 470,000 Worldwide Express Freight Services (per pallet)
Warehouse Storage minimum of VND 159,800 per shipment or VND 2,350 per kilogram per day
Back to the Top

UPS carbon neutral

UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.

Back to the Top

Bill Receiver/Freight Collect Refusal Fee

An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges:

A fee charge per shipment will be assessed for international shipments with a missing or invalid account number.

Back to the Top

Duty and Tax Forwarding Surcharge

When the "Duty and Tax Forwarding Surcharge" billing option is selected, a surcharge will be billed to the shipper.

Please refer to the above Additional Charges table for more information.

Back to the Top

Additional Handling Charge

Additional Handling applies to the following:

  • Any article that is encased in an outside shipping container made of metal, wood, hard plastic, soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam)
  • Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
  • Any package with the longest side exceeding 48 inches (122 cm) or its second-longest side exceeding 30 inches (76 cm)
  • Any package with an actual weight greater than 70 pounds (32 kg)
  • Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used

UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.

Back to the Top

Address Correction

An additional charge may be billed to the shipper for unsuccessful delivery because of an incorrect address.

Please refer to the above Additional Charges table for more information.

Back to the Top

Extended Area and Remote Area Surcharges

Extended Area Surcharge
UPS provides a pickup delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.

Remote Area Surcharge
This surcharge is applied for delivery to or pickup from an area beyond UPS extended areas, which are less accessible for pickups and deliveries (domestic and international services).

Back to the Top

Disbursement Fee

In order to expedite customs clearance, UPS may advance duty and taxes on behalf of the payer, as dictated by the billing option selected. A Disbursement Fee based on the amount advanced will be assessed and billed to the payer. This fee is shown in the Additional Charges table.

Back to the Top

Delivery Reattempt

Additional delivery attempts may have additional charges.

Back to the Top

Late Payment Penalty

UPS will send you an invoice for the services we have provided. In the event that an invoice is overdue, UPS will charge a late payment penalty. The relevant amount will appear on your next UPS bill. This penalty is in addition to any legal rights and remedies available to UPS.

Back to the Top

Over Maximum Limits Fee

Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.

Back to the Top

UPS Paperless Invoice

UPS Paperless Invoice allows customers using a UPS online shipping system (for example, Worldship®, UPS Campus Ship, and UPS Internet Shipping) to electronically submit commercial invoice data for clearance. Depending on country-specific customs regulations, this may eliminate the need to affix hard copies of the invoice to the shipment and reduces the possibility of errors or shipment delays due to missing documentation.

This service is offered on a contractual basis and there is no charge incurred.

Back to the Top

Special Handling for Undeliverable Packages

Packages rejected by the consignee, or that cannot be delivered due to causes beyond the control of UPS, will be held by UPS. The shipper will then be contacted for further instructions. The UPS service guarantee does not apply to Undeliverable Packages that are returned to the sender. An undeliverable returns surcharge will be applied in addition to other applicable charges. See table above for Special Handling of Undeliverable Packages rate.

Back to the Top

UPS Worldwide Express Plus

A surcharge will be imposed for urgent shipments sent via UPS Worldwide Express Plus. Please refer to the above Additional Charges table for more information.

Back to the Top

Residential Surcharge

UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.

Back to the Top

Oversize Pallet Handling Surcharge

An additional handling fee that would be charged on pallets that exceed the specific dimensions.

Back to the Top

Warehouse Storage

A warehouse storage charge will apply if a shipment is not cleared through customs within 3 calendar days. The charges will be calculated from the 4th day and will apply if the delay in customs clearance is not caused by UPS’s default and/or errors.

Back to the Top

Alternate Broker

Consignees who do not require the full suite of UPS Broker of Choice® services may still, on an ad hoc basis, select their own customs broker for customs clearance of their UPS international shipments. UPS will transfer any customs clearance information and documents it has received from the shipper to the consignee or its appointed third-party broker. A charge per shipment applies.

Back to the Top

Prohibited Item Fee

Shipments that are tendered to UPS in contravention of or not in compliance with applicable laws and regulations or UPS’s terms and conditions of service or contractual service (including, but not limited to, prohibited shipments or shipments that UPS does not accept or regularly provide service for without an exception) are subject to a fee.

This fee is without prejudice and in addition to the shipper’s responsibility for all other sums that UPS may incur and claims against UPS resulting from the contravention or non-compliance.

Large Package Surcharge

A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.

Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

Where to Get More Information