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International Shipping Help and Advice

International trade is evolving. To ensure you evolve with it, here you will find the latest information on key regulatory changes that may impact your international shipments.

European Union Value-Added Tax (VAT) Reform

  • Woman is smiling while using her laptop while laying on the sofa with a credit card in her hand.

    Changes to EU VAT Rules

    Find out what is changing on July 1st 2021 and how it may impact your business when exporting to customers in the EU. We’re providing information that may assist you with your shipments into the EU, and should not be relied on as legal or tax advice.

  • How to provide us with your EU VAT registration number

    If you have registered for an EU Import One Stop Shop (IOSS) number, we can store it in our UPS shipping systems, eliminating the need for you to provide this number each time you make a shipment. To do so, please complete and return the Power of Attorney document.

  • If you do not provide UPS with the Power of Attorney for IOSS document, please ensure that your IOSS number is entered in your UPS shipping system for each shipment that meets the criteria. 

  • Don’t have an EU-based entity to register for IOSS?

    In order to register for the Import One Stop Shop (IOSS) you must have an EU-based establishment. If you do not, you will need to appoint an intermediary to register and settle VAT for applicable EU imports via the IOSS platform on your behalf.

    UPS has selected the tax consultant PwC* to offer IOSS intermediary and compliance services for our customers who don’t have an EU-based establishment.

    If the UPS customer chooses to work with PwC, the IOSS intermediary and compliance services on offer include:

       - Managing the application for an IOSS number 

       - Preparing and submitting IOSS VAT returns based on sales data provided by the UPS customer

       - Providin g monthly information regarding VAT payments

       - Managing communications with the VAT authorities

       - Relevant updates that might affect UPS customer’s business by means of periodic newsletters

    UPS customers will benefit from preferential rates for PwC’s services:

    Number of Parcels per year Annual fee (in €)
    Up to 199 800
    200 to 999 2,500
    1,000 and over 4,800

    You can find further information about the IOSS intermediary and compliance services on the PwC website.**

    *PwC refers to PwC Business Advisory Services bv. The performance of the services by PwC will be subject to a client acceptance procedure and necessary independence approvals and clearance. The word “client” throughout this text refers to UPS customers which choose to work with PwC and which pass PwC’s client acceptance procedure.

    **UPS cannot take responsibility for pages maintained by external providers and takes no responsibility for information contained on external links from this website. UPS referrals are made for convenience only and UPS makes no representations or warranties related to any services provided by PwC or for the fitness or ability of PwC to provide such services. UPS does not assume responsibility and shall have no liability for the content or accuracy of any advice offered by PwC.


We've compiled a list of additional resources to help you along the way

  • Need help?

    Contact us to get started.

  • Shipping forms

    Become familiar with the shipping forms you may need when crossing borders.

  • Country/ Territory facts

    Get to know new markets – from infrastructure, to regulations, to political climate. UPS country and territory guides offer in-depth insights into key market characteristics.

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