More shoppers are buying online because sometimes it's simply easier. Schedules are packed and shops can be crowded, so shopping from a computer or smartphone skips those challenges - though it can introduce new ones.
That's because those same busy consumers are frequently away from home and miss package delivery attempts. And that frustration can keep people with money to spend from buying online. But when you offer alternative delivery locations, conveniently accessible to customers, you solve those problems and encourage more purchases more frequently.
We've got more than 27,000 such locations across Europe and North America, clustered around large cities where this consumer need is greatest. Our team scouts local areas to find shops that are safe and convenient options for your customers to collect their online purchases.
Here's how it works:
And since schedules change, invite your customers to sign up for UPS My Choice®, so they can proactively redirect and reschedule eligible shipments as needed. That extra flexibility improves the overall shopping experience, helping you boost customer satisfaction and the likelihood of repeat sales.
Our international network means you – and your customers – know what to expect whether you're shipping in-country or across continents. The precision and reliability of the network allows you to build confidence as your business crosses borders.
Your customers are looking for that same confidence and convenience in your returns process. Any unease here can contribute to cart abandonment, so offering a network of drop-off locations can help assure customers of easier returns if and when they need them.
The 2019 Pulse of the Online Shopper Study unveils why Visibility, Incentives and Customization matter in our purchasing behavior and decisions today.
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