Service Alerts
Service Alerts alert2/2
Summary (Last Updated: 01/17/2020; 04:42) Update: Service Delays in Parts of Philippines Due to Taal Volcano
Due to the eruption of Taal Volcano in the Batangas province of the Philippines, pickup and delivery services may be impacted for shipments traveling to and from the following postal areas in Batangas and Cavite until further notice:
- Batangas
- San Pascual (4204)
- Alitagtag (4205)
- Santa Teresita (4206)
- San Nicolas (4207)
- Taal (4208)
- Lemery (4209)
- San Luis (4210)
- Agoncillo (4211)
- Talisay (4220)
- Cuenca (4222)
- San Jose (4227)
- Tingloy (4203)
- Calatagan (4215)
- Fernando Air Base (4218)
- Balite (4219)
- Laurel (4221)
- Taysan (4228)
- Tanauan (4232)
- Cavite
- Silang (4118)
- Tgaytay (4120)
- Mendez (4121)
- Alfonzo (4123)
- Amadeo (4119)
Note: Pickup and delivery services are available in PEZA zones (FPIP) and some places in Tanauan
The cutoff time for the pickup of export shipments from selected areas in the Philippines may be adjusted. Please reach out to the local customer service representative at any of the following numbers:
Express Shipments
Domestic Toll-free Number (PLDT): 1-800-10-7425-877
Domestic Toll-free Number (Globe): 1-800-8-3084-200 (New)
PLDT Direct Number: +63 45 598-3333
GLOBE Direct Number: +63 45 308-4200
Freight Shipments
SCS Direct Number: +63 7791-5800
UPS is committed to making every effort to provide service to all areas where conditions permit safe access. We are closely monitoring local areas to ensure minimal service disruption. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
For more information on the impacted areas, please contact your local account executive or customer service representatives.
.
Summary (Last Updated: 01/17/2020; 04:07) 2020 UPS Lunar New Year Operations Schedule
To accommodate the region’s Lunar New Year celebrations, some temporary adjustments to UPS’s regular delivery schedule will put in place from January 19 until February 1, 2020. Please see the tables below for more information:
Express Shipments
| Country/Territory | Date (2020) | Customer Service | Pickup | Delivery |
| China Mainland | January 19 |
✓ (0730 - 1900) |
✓1 | ✓ |
| January 21-23 |
✓ (0730 - 1800) |
✓1 | ✓2 | |
| January 24 |
✓ (0900 - 1800) |
✓3 | X | |
| January 25 | X | ✓3 | X | |
| January 26 | X | X | X | |
| January 27 | X | ✓3 | X | |
| January 28-30 |
✓ (0900 - 1800) |
✓3 | X | |
| January 31 |
✓ (0730 - 2300) |
✓1 | ✓2 | |
| February 1 |
✓ (0730 - 1900) |
✓1 | ✓2 | |
| Hong Kong SAR, China | January 24 |
✓ (0830 - 1830) |
✓ | ✓ |
| January 25-28 | X | X | X | |
| January 29 | ✓ | ✓2 | ✓2 | |
| South Korea | January 23 | ✓ | ✓ | ✓ |
| January 24-27 | X | X | X | |
| January 28 | ✓ | ✓2 | ✓2 | |
| Taiwan, China | January 22 | ✓ | ✓ | ✓ |
| January 23-29 | X | X | X | |
| January 30 | ✓ | ✓2 | ✓2 | |
| January 31 | ✓ | ✓2 | ✓2 | |
| Australia | January 27 | ✓ | X | X |
| Indonesia | January 25 | X | X | X |
| January 27 | ✓ | ✓ | ✓2 | |
| Malaysia | January 23 | ✓ | ✓ | ✓ |
| January 24 | ✓ | ✓ | ✓2 | |
| January 25-27 | X | X | X | |
| January 28 | ✓ | ✓2 | ✓2 | |
| Philippines | January 25 |
✓ (0800 - 1700) |
X | X |
| Singapore | January 24 | ✓ | ✓ | ✓ |
| January 25 |
✓ (0800 - 1700) |
X | X | |
| January 26 | X | X | X | |
| January 27 |
✓ (0800 - 1730) |
✓ | X | |
| January 28 | ✓ | ✓ | ✓2 | |
| Vietnam | January 22 | ✓ | ✓ | X |
| January 23-28 | X | ✓ | ✓2 | |
| January 29 | ✓ | ✓2 | ✓2 |
1Pickup cut-off time may be adjusted in selected areas
2Transit time may be extended for deliveries
3Subject to prior confirmation
Freight Shipments
| Country/Territory | Date (2020) | Air/Ocean Freight | ||
| Customer Service | Pickup | Delivery | ||
| China Mainland | January 22-24 | ✓ | ✓ | ✓ |
| January 25-30 | X | X | X | |
| January 31 | ✓ | ✓ | ✓ | |
| Hong Kong SAR, China | January 22-24 | ✓ | ✓ | ✓ |
| January 25-28 | X | X | X | |
| January 29-30 | ✓ | ✓ | ✓ | |
| South Korea | January 22-23 | ✓ | ✓ | ✓ |
| January 24-27 | X | X | X | |
| January 28 | ✓ | ✓ | ✓ | |
| Malaysia | January 22-24 | ✓ | ✓ | ✓ |
| January 25-27 | X | X | X | |
| January 28 | ✓ | ✓ | ✓ | |
| Philippines | January 22-24 | ✓ | ✓ | ✓ |
| January 25 | X | X | X | |
| January 26-28 | ✓ | ✓ | ✓ | |
| Singapore | January 22-24 | ✓ | ✓ | ✓ |
| January 25-27 | X | X | X | |
| January 28 | ✓ | ✓ | ✓ | |
| Taiwan, China | January 22 | ✓ | ✓ | ✓ |
| January 23-29 | X | X | X | |
| January 30 | ✓ | ✓ | ✓ | |
| Vietnam | January 22 | ✓ | ✓ | ✓ |
| January 23-29 | X | X | X | |
| January 30 | ✓ | ✓ | ✓ | |
UPS reserves the right to amend this schedule. For detailed Lunar New Year holiday shipping and operations information, please contact your local UPS customer service centre as listed on www.ups.com for your country/territory.
For the latest information on transit times for shipments between specific origins and destinations, please visit the Calculate Time and Cost tool on ups.com.