Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert2/2
Summary (Last Updated: 01/04/2020; 6:37) UPS is open for business: Service impacts related to Coronavirus
Temporary Changes to Signature Required Packages
In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery
Temporary Service Adjustments
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
- Malaysia
The Malaysian government declared a nationwide order with measures to contain Novel Coronavirus from March 18 – April 14, 2020. UPS’s pickup and delivery services are currently not impacted, and continue to remain in operation throughout the country. These measures are applicable to both express and freight shipments.
- Philippines
In light of the measures taken by the Philippine government to contain the spread of the Novel Coronavirus, service delays in the Philippines are to be expected.
- China
UPS has resumed services in most areas of China Mainland. Delivery service in the Wuhan city will resume on March 30, 2020, and pickup service will resume on April 2, 2020.
- Deliveries to Europe
Due to containment measures implemented by European countries in an effort to stop the spread of Novel Coronavirus, parcel deliveries to some European countries may be temporarily impacted. For the latest information on service impacts in Europe, please visit here.
- Deliveries to other Countries and Territories
Services to and from the following territories are suspended until further notice: French Polynesia, American Samoa, Western Samoa, Fiji, Tonga, Tuvalu, Kiribati, Wallis & Futuna, New Caledonia and Solomon Island.
Network Adjustments within and beyond Asia Pacific
The transit time for shipments travelling to and from selected areas, countries and territories may be extended. Please see below for more information:
|
Origin |
Destination |
Additional Transit Time (Business Days) |
|
|
U.S. Europe |
Vietnam Philippines Australia (Queensland) Mongolia Guam |
1+ |
|
|
Western Australia |
7 |
||
|
Europe |
Japan |
1+ |
|
|
China Mainland |
Beijing, Tianjin |
U.S. |
1+ |
|
Shanghai, Zhejiang, Jiangsu, Fujian |
Asia Pacific |
1+ |
|
|
Fujian |
Europe |
1+ |
|
|
Hong Kong SAR |
Philippines Japan Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Taiwan |
Vietnam Japan Philippines Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Japan |
Western Japan (Nagoya, Osaka, Kyoto, Kobe, Hiroshima, Takamatsu, Fukuoka, Okinawa) |
Hong Kong SAR Thailand Vietnam Philippines Mongolia Guam |
1+ |
|
Eastern Japan (Tokyo, Yokohama, Chiba, Saitama, Nagano, Utsunomiya, Maebashi, Sendai, Sapporo) |
Vietnam Philippines Mongolia Guam |
1+ |
|
|
All Areas |
Australia (excluding Western Australia) New Zealand |
2-3 |
|
|
All Areas |
Western Australia |
9-10 |
|
|
South Korea |
Vietnam Japan Philippines Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Singapore |
Hong Kong SAR Japan Philippines Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Malaysia |
Vietnam Japan Philippines Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Thailand |
Hong Kong SAR Japan Taiwan South Korea Singapore Malaysia Vietnam Philippines Indonesia Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Vietnam |
Central and Southern Vietnam1 |
Europe Japan Taiwan Singapore Malaysia Thailand Philippines Indonesia Thailand Mongolia Guam |
1+ |
|
Northern Vietnam2 |
Europe Japan South Korea Philippines Indonesia Mongolia Guam |
1+ |
|
|
All Areas |
Australia (excluding Western Australia) New Zealand |
2-3 |
|
|
All Areas |
Western Australia |
9-10 |
|
|
Philippines |
Rest of the World (excluding Australia & New Zealand) |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Indonesia |
U.S. Japan Hong Kong SAR Philippines Guam Mongolia |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Australia
|
New South Wales, Canberra |
U.S. Japan Hong Kong SAR Philippines Mongolia Guam |
1+ |
|
Victoria, Adelaide, Hobart |
U.S. Japan Europe Hong Kong SAR Singapore Thailand Philippines Indonesia New Zealand Mongolia Guam |
1+ |
|
|
Western Australia |
Hong Kong SAR Japan Taiwan South Korea Singapore Malaysia Thailand Vietnam Philippines Indonesia Mongolia Guam |
1+ |
|
|
Queensland |
Hong Kong SAR Japan Taiwan South Korea Singapore Malaysia Thailand Vietnam Philippines Indonesia Mongolia Guam |
1+ |
|
|
All Areas |
New Zealand |
2-3 |
|
|
New Zealand |
Hong Kong SAR Japan Singapore Philippines Mongolia Guam |
1+ |
|
|
Australia (excluding Western Australia) |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Mongolia
|
Vietnam Japan Philippines Guam |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
|
Guam |
Vietnam Japan Philippines Mongolia |
1+ |
|
|
Australia (excluding Western Australia) New Zealand |
2-3 |
||
|
Western Australia |
9-10 |
||
1Includes Binh Duong, Binh Phuoc, Vung Tau, Dong Nai, Tay Ninh, Tien Giang, Ben Tre, Tra Vinh, Long An, Vinh Long, Can Tho, Soc Trang, Bac Lieu, Ca Mau, Hau Giang, Kien Giang, An Giang, Dong Thap, Ho Chi Minh, Binh Dinh, Binh Thuan, Daklak, Da Nang, Dak Nong, Gia Lai, Hue, Khanh Hoa, Kontum, Lam Dong, Ninh Thuan, Phu Yen, Quang Ngai, Quang Nam, Quang Tri
2Includes Bac Giang, Bac Ninh, Ha Nam, Ninh Binh, Hai Duong, Hai Phong, Hung Yen, Nam Dinh, Thai Binh, Phu Tho, Vinh Phuc, Thai Nguyen, Thanh Hoa, Quang Ninh, Hoa Binh, Ha Noi, Nghe An, Ha Tinh, Yen Bai, Lao Cai, Lai Chau, Bac Can, Cao Bang, Son La, Dien Bien, Lang Son, Tuyen Quang, Ha Giang
Freight Shipments
|
Ocean Freight Operations Schedule |
||||
|
Stations |
|
Trucking Recovery |
CFS Recovery Status |
Terminal Operation |
|
Dalian, Guangzhou, Fuzhou, Nanjing, Ningbo, Qingdao, Shenzhen, Xiamen, Yantian, Tianjin |
✓ |
A |
A |
A |
|
Shanghai |
✓ |
B |
A |
A |
|
Chongqing |
✓ |
C |
C |
A |
|
Air Freight Operations Schedule |
||
|
Stations |
|
Trucking Recovery Status |
|
Dalian, Guangzhou, Fuzhou, Hangzhou, Kunshan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Wuxi, Xiamen, Tianjin, Zhengzhou |
✓ |
A |
|
Beijing, Chengdu |
✓ |
B |
|
Chongqing, Xi'an |
✓ |
C |
Note: Due to increased safety measures, please expect delays to pickup and delivery services
|
Legend |
Recovery Status |
|
A |
100% |
|
B |
71% to 99% |
|
C |
51% to 70% |
|
Rail Freight Operation Schedule |
|
|
Stations |
Operational Status |
|
Chengdu, Chongqing, Hefei, Xi'an, Xiamen, Zhengzhou |
Both outbound and inbound trains to/from Europe have resumed as per normal operations, however subject to space availability |
|
Wuhan |
|
Please be assured that UPS takes the issue very seriously and has implemented various measures to minimise the risk that our employees in China may be exposed to.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority and we will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.
For more information, please contact your local UPS customer service centre as listed on ups.com for your country/territory. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
Summary (Last Updated: 31/03/2020; 10:02) Suspension of UPS Service Guarantee
Suspension of UPS Service Guarantee
Effective March 26, 2020 and until further notice, the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee in some locations) is suspended for all shipments from any origin to any destination.
Get the latest information on service impacts throughout the world.