Whether your customers are buying for themselves or on behalf of a business, they have high expectations for the services you provide after the sale. UPS offers a portfolio of returns management solutions that can help you improve customer satisfaction while getting a tighter grip on inventory. UPS post-sales services -- distribution, warehouseing fulfillment, and repairs -- can help you scale up to take advantage of opportunities faster with less capital investment.
Reliable performance and a swift response improve customer loyalty, which is key to growing your business.
Returns will always be a part of business, but be sure you're not limiting them to being a cost of business. A good reverse logistics process can bring great value to your bottom line. Better manage and re-integrate your returned materials for streamlined practices, reduced waste, and continuing profits from your existing products.
Don't let goods sit in technicians' vehicles; get your products serviced, repaired, and back into inventory as fast as possible. Our advanced technology and Web-enabled return labels extend your supply chain visibility and let you ensure that returned parts arrive at their designated locations.