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Enhancing the Customer Experience

Exceed expectations with excellent service.

Improve the touch points that contribute to your customers' experience. UPS tools and technology empower you to focus on details that make a difference to customers—seamless e-commerce, visibility during shipping and simple returns, along with ways to streamline your billing and cost allocations. Our established expertise and services help you provide greater flexibility and efficiency to enhance customer satisfaction.

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Who This Is For

Key decision makers in retail and consumer goods supply chain, omnichannel operations, fulfillment, distribution, and digital marketing influencers.

Foster Loyalty Through Satisfaction

A smooth customer experience is at the heart of your success. You have great products. You just need an efficient and nimble process for getting them onto shelves, shipped, or even returned.

Our solutions were created with a deep understanding of customer needs, coupled with retailers' and consumer goods suppliers' unique challenges and goals in mind. From integrating e-commerce technologies into your systems to customized logistics plans, we'll help you find or design ways to create a seamless experience for your customers.

Improve Customer Experience

Looking for ways to operate more efficiently by reducing process times and giving your customers more flexibility? UPS has shipping solutions, technology tools, facilities, and business services that enable you to provide a better experience. From giving customers more control over their deliveries, convenient pickup locations, simple returns, and shopping across channels-the details make the difference.

Find Delivery Solutions

Make receiving your goods easier for your customers by equipping them with the flexibility provided by UPS delivery solutions.

UPS Access Point ™ Network: Give your customers the opportunity to pick up packages when and where it's best for them. More than 24,000 UPS Access Point locations give customers safe and convenient options for pick up.
UPS Delivery InterceptSM: This allows you, the shipper, to interrupt your package before it's delivered simply by using your automated UPS shipping or tracking system to return, redirect, or hold your shipment.
UPS My Choice®: Your customers will gain increased visibility and control over shipments and delivery by enrolling in UPS My Choice.

Discover Market Trends

Staying abreast of market changes and innovations will both improve your customers' experience and help your business thrive. Collaborate with a thought leader in the retail industry to devise ways to exceed customer expectations for e-commerce, distribution, tracking visibility, delivery flexibility, and shipping speed. If going—or staying—green is important to your operation, UPS offers environmentally-friendly solutions for packaging and shipping, while helping you stay on budget.

For consumer goods manufacturers and distributors, UPS offers customizable logistics and technology solutions to keep your business agile and competitive.

Related Services

UPS Returns®: Send easy, low-cost pre-printed labels for online purchase returns and value-add returns to repair centers or labs.
UPS Access Point Network: Conveniently send and receive packages through our network of The UPS Store® locations and neighborhood businesses.
UPS Delivery InterceptSM: The shipper can request that UPS intercept and reroute your shipment, prior to delivery, via phone or the web.
UPS My Choice®: Your customers can sign up for UPS My Choice, letting them track, define delivery windows, and even re-route packages.