Whether you’re an artisan studio fulfilling an online order or you’re sending a family heirloom across the country, security is the name of the game when shipping jewelry.
But how do you help ensure your precious item arrives in pristine condition at its intended destination? Here are some handy tips to help you ship jewelry safely and securely.
The first rule of jewelry shipping? Protect your contents. Follow these three steps:
Handle the jewelry carefully throughout. Consult the UPS® Packaging Advisor for additional recommendations on packing jewelry.
Your shipping box must be sturdy. It should also be just the right size to fit its contents—not too big and not too small.
Make sure the packaged jewelry fits snugly within the shipping box. Fill any voids with the appropriate packaging materials, such as kraft paper or air cushioning, to prevent your item from sliding about in transit. You want to avoid scratches or other damage.
If you plan to ship the jewelry in a gift box or pouch, place the item in a poly bag before properly securing it with packaging material inside the selected presentation container.
Never ship jewelry in only a gift box or pouch. Always protect the gift box or pouch with an outer box and use enough packaging material to secure the presentation container within the outer box.
Never let a good marketing opportunity go to waste. For online orders, consider slipping in a thank you note, business card, or promo code before tightly sealing the box. The safety of your contents takes priority, but repeat business is worth its weight in gold.
For online sellers, consider offering your customers a range of shipping services depending on how quickly they’d like their orders to arrive.
Use a scale to identify the actual weight of the package and then measure the dimensions of the package to calculate its dimensional weight to determine its billable weight.
As with any high-value item, ship your jewelry with the right amount of Declared Value coverage:
High-value packages—those that exceed $1,000 in value—are kept separate during the UPS shipping process and are subject to additional control and documentation.
An accurate shipping label is key to helping ensure your jewelry gets safely where it needs to be.
At the same time, you don’t want to make your package unintentionally appealing to opportunists. When labeling, avoid words or markings that might identify the package as containing valuables or jewelry.
Affix the label securely to the package (being sure to avoid placing it over any taped seams). Remember to insert a copy of the shipping receipt, including the recipient’s name and address, inside the shipping box before sealing it.
Drop off your high-value shipments at a UPS counter, at your local The UPS Store location, or at an Authorized Shipping Outlet (ASO). Do not drop off jewelry or similar high-value shipments at a UPS Drop Box or UPS Access Point® location.
Remember to track your package at all stages in its journey using UPS’s advanced tracking technology.
For jewelry shipments that you can’t afford to get wrong, let the packing experts at your local The UPS Store location professionally pack and ship your item for you. While you’re there, ask about the Pack & Ship Guarantee, available at participating The UPS Store locations.
The Pack & Ship Guarantee includes coverage for UPS and USPS®[iii]. If a participating The UPS Store location packs your item using only new materials purchased at that participating location and ships the package via UPS or USPS (on that participating location’s applicable UPS or USPS account) and that item is damaged or lost in transit, you’ll be reimbursed[iv]:
For further reassurance, request UPS’s Signature Required service when shipping your package. Your UPS driver will obtain the recipient’s signature upon delivery of the item. You can request a printed copy of the signature or access it electronically.
If you’re not planning for customer returns, you’re setting yourself up for a headache: nowadays, returns are part and parcel of selling online.
Whether you’re a one-person shop or a growing e-commerce operation, devising a clear customer returns policy is a good business practice when selling jewelry.
Make sure to communicate your returns policy prominently to customers during the purchasing process. Find out how UPS Returns Manager can help you take the hassle out of returns.
[i] The UPS Store® locations are independently owned and operated by franchisees of The UPS Store, Inc. in the USA and by its master licensee and its franchisees in Canada. Products, services, pricing and hours of operation may vary by location.
[iii] If your package is insured through the UPS Capital® Flexible Parcel Multi-Carrier Program (the “FMC Program”) and it is damaged or lost in transit, you’ll be reimbursed in accordance with The UPS Store® center’s insurance policy issued pursuant to the FMC Program. The FMC Program is underwritten by an authorized insurance company and issued through licensed insurance producers affiliated with UPS Capital Insurance Agency, Inc., and other affiliated insurance agencies. UPS Capital Insurance Agency, Inc. and its licensed affiliates are wholly owned subsidiaries of UPS Capital Corporation. Insurance coverage is not available in all jurisdictions. Restrictions and limitations apply, subject to the applicable The UPS Store center FMC Program insurance policy.
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