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Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.
If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.
Common scans include the following:
Place your cursor over the shipment status to reveal a detailed description of the status term. You will also find other special information, such as the scheduled delivery date and last scan location of the shipment, displayed on the Tracking Detail page.
For multi-piece shipments, select Show All to see a list of associated shipments. For more detail about a specific shipment's progress, select the tracking number or the shipment description.
U.S. to U.S. shipments may display an indicator that shows how many business days are left until delivery. Business days are defined as Monday through Friday, with the exception of holidays observed by UPS.
Refer to the Additional Information section for shipment-specific information. Here you will find details such as weight, the number of packages in the shipment, and delivery location. Additional details about freight shipments are found within the Flight Information or Voyage Information tables.
View specific details about your shipment's journey in the Shipment Progress section. Location, date, and local time are displayed for each scan.
To see details about a multi-piece, small package shipment, select the Packages in This Shipment section header to expand the table. The additional packages table contains information about each package in the shipment.
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
In the U.S. and Canada, for residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section in Tracking or Quantum View® Manage for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.
If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.
Yes, the tracking section of ups.com provides the most up-to-date information about the status of your shipment. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Track periodically for shipment progress updates.