If a participating The UPS Store location packs your item using only new materials purchased at that participating location, and ships the package via UPS (on that participating location’s applicable UPS account) and that item is damaged or lost in transit, you’ll be reimbursed*:

The item's value (subject to the lesser of actual value, replacement or repair cost)
The full retail price you paid for packaging materials and services
Your cost for shipping (excluding declared value charges or costs for insurance as applicable)

For UPS shipments, if you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100.

The Pack & Ship Guarantee* does not apply to UPS:

Shipments processed through UPS.com or on your UPS account customer-packed packages
Shipments packed in materials provided free-of-charge by any carrier
Items shipped via UPS Freight, UPS Supply Chain Solutions or any other carrier
Items excluded or restricted from transportation by UPS or in violation of the UPS Tariff/Terms and Conditions of Service

The Pack & Ship Guarantee* does not apply to USPS:
Shipments processed through USPS.com
Shipments packed using USPS free packaging
Items excluded or restricted from transportation by the USPS or in violation of the USPS Shipping Restrictions

*Available at participating locations. See center for details. Restrictions and limitations apply. Items shipped by UPS are subject to UPS Tariff/Terms and Conditions.

Arbitration Agreement/Class Action Waiver