Where’s My UPS Package?

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Get the latest tracking information, understand delivery notices, and find the right next step if something isn't where you expect it to be.

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What Does My Tracking Status Mean?

Did You Receive a UPS Delivery Notice?

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Sorry We Missed You.

A UPS delivery notice means our first delivery or pickup attempt was unsuccessful. Your driver left a delivery notice to let you know that was their first attempt.

Now What?

Check the boxes on the delivery notice. They'll tell you the status of your shipment and if we're able to try delivering or picking up again.

More Info

Still need help with your delivery notice? You can find more information on how to read the slip and what your options are next at the link below.

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FAQ

Where Is My Package?
The best way to find your shipment is by tracking it on UPS.com using your tracking number. Tracking details are updated each time your package is scanned and can show whether it is on the way, out for delivery, delivered, or experiencing an exception that may affect delivery timing.
How Do I Track a Package on UPS?
To track a package on UPS, enter your tracking number in the UPS tracking tool. You'll see the latest shipment updates, estimated delivery information, and tracking status details. Tracking information is updated as your package moves through the UPS network.
What Does "Out for Delivery" Mean?
"Out for Delivery" means your package has arrived at the local UPS facility and has been loaded onto a driver's vehicle for final delivery. Residential deliveries are typically made between 9:00 a.m. and 7:00 p.m., though some deliveries may arrive later. Commercial shipments are generally delivered by the close of business.
What Does "On the Way" Mean in UPS Tracking?
"On the Way" means UPS has received your package and it is moving through the UPS network toward its destination. Packages may remain in this status for several days, especially when traveling long distances, and tracking updates may not appear until the shipment reaches the next scan location.
What Does "Experiencing an Exception" Mean in UPS Tracking?
A shipment exception means an unexpected event may affect the scheduled delivery of your package. Common examples include weather conditions, address issues, customs processing, or other operational delays. If your shipment is experiencing an exception, check the tracking details for the most current information and any updates related to delivery timing.
What Happens If I Miss a Package That Requires a Signature?
If a delivery attempt is unsuccessful, the driver may leave a UPS Delivery Notice, sometimes referred to as a "UPS Sorry We Missed You" notice or UPS Info Notice. The notice explains the status of your shipment and any available next steps, such as another delivery attempt or pickup options. You can also review the information on the notice and track your package online for the latest updates.
How Late Does UPS Deliver?
Delivery times vary by shipment type and destination. Packages marked "Out for Delivery" have been dispatched for final delivery. Residential deliveries are typically made between 9:00 a.m. and 7:00 p.m., although deliveries may occasionally arrive later. Commercial deliveries are generally completed by the close of business.