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Tracking Support

Need information on your package’s location, options for changing your delivery or filing a claim? We’re here to help.

Track Now

Delivery Changes Happen

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See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it.

Delivery Change Options

Can’t Find What You’re Looking For?

We’re here to help. Use our virtual assistant, or find the customer service route best suited for you.

Contact UPS

I Have an Issue With My Package Delivery

If you have a lost package or it's damaged, we'll investigate, If we can’t find it, we’ll issue a claim. 

  • Your package shows as delivered but you can’t find it.
  • It’s been several days since your package was scanned and it is late.
  • Your package arrived damaged or broken. 
File a Claim

When Will My Package Get There?

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Enter your zipcode to see how long it will take for your package to reach any state in the U.S.

View Map


What Happens During a Special Event?

When natural disasters, planned events, and other circumstances impact our ability to pick up and deliver packages, we will post service alerts on our homepage. Please refer to the banner at the top of the page for the latest information.

View Alerts