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Tracking Support

Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.

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Temporary Adjustment to Signature Required Guidelines

Our Signature Required and Adult Signature Required guidelines are temporarily being adjusted in the interest of employee and customer safety.

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Delivery Changes Happen

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See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it.

Learn More About Change Options

Can’t Find What You’re Looking For?

We’re here to help. Use our virtual assistant, or find the customer service route best suited for you.

Contact UPS

I Have an Issue With My Delivery

If you can’t find your package or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim. 

  • Your package shows as delivered but you can’t find it.
  • It’s been several days since your package was scanned and it is late.
  • Your package arrived damaged or broken. 
Learn More About Filing a Claim