UPS® Protected Delivery

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Ensure valuable shipments reach your customers with a secure PIN required at delivery.

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Protect High-Value Shipments at Delivery

From electronics to healthcare products, high-value shipments face risk of fraud, interception and theft. A secure PIN complements existing security measures by confirming the intended recipient before the package is released.

Fraudulent “Not Received” Claims

Recipients dispute legitimate deliveries, forcing costly investigations and replacements.

Your Package Goes to the Wrong Place

A package may be rerouted or intercepted before it reaches the person you sent it to.

Porch & Doorstep Theft

High-value packages are taken after a successful delivery, before the recipient retrieves them.

How UPS Protected Delivery Works

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How to Add Protected Delivery

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Individual Shipments

Add Protected Delivery during label creation for eligible shipments that require enhanced recipient verification.

Ship With Protected Delivery

All Eligible Shipments

Enable Protected Delivery for eligible shipments across your business to help provide consistent delivery verification and added peace of mind.

Contact Sales

Built to Protect Shipments and Strengthen Trust

UPS Protected Delivery helps protect packages during one of the most important moments in the delivery journey: the final handoff to the recipient.

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  • Help Reduce FraudHelps shippers avoid fraudulent activity during delivery.
  • Protect High-Value ShipmentsHelps address theft and interception.
  • Save TimeReduces time otherwise spent on disputes, re-shipments and investigations.
  • Build Recipient ConfidenceCreates a more reassuring delivery experience.

Choose the Right Level of Protection

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Photo Delivery

Photo confirmation of every delivery.
Best for everyday peace of mind.

Signature Required

Driver collects a signature at delivery.
Best for valuables that need proof.

Commercial Signature Required

Signature captured for business deliveries.
Best for B2B and commercial addresses.

Adult Signature Required

Age-verified signature at delivery.
Best for age-restricted goods.

Protected Delivery

Recipient enters a secure PIN at delivery.
Best for high-value, high-risk shipments.

FAQ

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How does the recipient get the PIN?
The PIN will be sent by email and SMS throughout the delivery process, including when the shipment is created, the day before delivery and the day of delivery. It will also be accessible through UPS My Choice® and shipment tracking for authorized users.
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What if the recipient does not have the PIN at delivery?
The driver will not release the package. Delivery is automatically reattempted the next business day for a total of three attempts. After three attempts, the shipment is returned to the sender.
Can a recipient receive the package without the PIN?
No. The PIN is required to complete delivery.
How is the PIN used at delivery?
The PIN must be verified before the package can be released.
Is there an additional cost?
Yes. Pricing applies. Contact your UPS representative for current pricing and program details.
Where is UPS Protected Delivery available?
UPS Protected Delivery is available in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and select markets across Europe and Asia Pacific.
Who creates the PIN, UPS or the shipper?
With the UPS-generated option, UPS creates and sends the PIN when the recipient's email is included in the shipment details. With the shipper-generated option, your business creates the PIN and sends it securely to UPS for delivery verification.
Which shipments are the best fit?
High-value, time-sensitive goods such as electronics, luxury goods, jewelry, apparel and collectibles.
Does the recipient need a UPS My Choice account?
No. A UPS My Choice account provides more access to the PIN.
Can my business send the PIN directly to the customer?
Yes. When using a shipper-generated PIN, your business creates and manages the PIN before securely providing it to UPS for delivery verification.