Working With You To Protect Your Account Information
Business runs on information, and making sure your data is safe is absolutely critical. UPS is committed to helping you protect your account information and keeping your transactions secure.
We are vigilant in proactively implementing processes that reduce the risk of fraud, and we'll work with you to help you steer clear of problems.
Account Number Protection
At UPS, protecting your account information is very important to us. We use sophisticated measures to help safeguard your account number from unauthorized use. UPS will also work with you to help investigate any shipping charge irregularities you encounter and take appropriate action, including removal of incorrectly assigned charges.
- If you identify charges on your UPS invoice that do not correspond to shipments you authorized, or if the charges correspond to shipments you authorized but look suspicious, please contact us at firstname.lastname@example.org.
- If the questionable charges are associated with an Air or Ground Shipping Document, or if you do not use these documents, you can request that UPS take steps to restrict use of these documents with your account. If you would like to request this restriction, please contact your account manager or e-mail us at email@example.com.
When you ship online through UPS Internet Shipping or through UPS WorldShip® software, enhanced authentication procedures allow us to confirm your identity. Additional layers of security have been implemented for ordering supplies and for using UPS Delivery Intercept®.
Payment Card Protection
The ups.com website is encrypted with a Secure Sockets Layer (SSL) to protect account and payment card (for example, a debit or credit card) information. We match payment card information to the payment card billing address, and investigate any unauthorized charges that may be reported.
Identifying and Reducing Threats
We use sophisticated trend and data analysis to identify fraud. Our participation in a cyberspace fraud task force keeps us well informed on the issues affecting the postal and shipping industry globally.