Identification Requirements

What are the ID requirements for tendering a shipment to UPS?

Consumers who originate and tender a shipment to any retail shipping location are required to show a government-issued photo ID as a form of identification. The photo must match the person tendering the shipment.

This procedure includes all retail shipping locations worldwide, including authorized shipping outlets, alliance and MBE locations, plus The UPS Store® franchisees.

Customers who have already prepared a shipping label--for example, through their business or personal UPS account--are not currently required to present an ID.

Do you have a code?

While we'll notify you (on shipment notifications or tracking status updates) if you need a code to pick up your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

What are the identification requirements for picking up a package from a UPS Access Point location?

One of the following identification requirements must be met when you pick up your package at a UPS Access Point® location:

  • Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package.
  • Option 2: Present a government-issued photo ID where the last name matches the last name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package--for example, a current utility bill.
  • Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the last name or full address doesn't match, you will need to provide the package tracking number to the UPS Access Point representative.
  • Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).*
  • Option 5: This option is currently available only at The UPS Store locations. My Choice for Business customers will be able to provide a UPS package release form when picking up packages. The UPS package release form includes shipment/order details for the package (recipient or alternate name, shipper name, UPS Access Point location address, and tracking number). The release form can be printed or provided to the UPS Access Point location from your smart device at the time of pick-up with a valid ID. 

What is an UPS Access Point?

UPS Access Point locations are local businesses that offer a convenient alternative option to receive or drop off ready-to-ship packages, including returns.