Supporting Documents Required for UPS Claims

Let’s make sure you have everything you need for us to process your claim.

Log into the Claims Dashboard to Submit Your Claims

Starting July 31, 2022, claim paperwork cannot be submitted by fax or USPS. Upload your claims paperwork by logging into the Claims Dashboard

Submit a Claim

Help Us Help You

  • All claims will require some form of supporting documentation to help us locate a missing package or provide an accurate resolution (Ex: Invoice to provide value of merchandise lost or damaged).
  • When forming a merchandise description try and be as specific as possible, using things like serial numbers, brand name, sizes, color and quantity.
  • During a damage claim, photo documentation will be required and a physical inspection at a UPS-approved location may be needed as well.
  • Without enough supporting documentation, the processing of your claim could be delayed or denied altogether.
  • The dropdowns below are to help you create the best, detailed description of the issue you’re experiencing with your package.

Merchandise Description

Photo Documentation