Contact Us

Start with our Virtual Assistant for immediate answers. If you still need help, we’ll either transition you to live chat or connect you directly to a phone representative (during normal business hours.) 

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Package?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem With Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

When Will My Package Arrive?

If the status says “out for delivery,” our drivers can deliver as late as 9 p.m. During the holiday season, it may be even later. Although we can’t contact our drivers to provide an estimated delivery time, we can generally provide a 4-hour delivery window within minutes of signing up for UPS My Choice® notifications.

Sign Up Track a Package

Need more help? Visit our tracking support page.

Pro Tip

TTY/TDD Access for Hearing Impaired: call 1-800-833-0056

Holiday Shipping Schedule

Gain the power of UPS during the holiday season. Get details about our holiday operating schedule and hours of operation.

See Schedule