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UPS Supply Chain Solutions®

Cargo Claims

Cargo Claims employee at work

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Have a problem with your shipment? We strive to provide the best service and careful handling of your cargo shipments, but mishaps can occur. Provide your shipment details and we’ll get to work to resolve your claim. Keep in mind, only the shipper, consignee or third party who has claim or title to the goods may file a claim.

Submit Your Claim

Complete the UPS Customer Cargo Claim form for your region and submit your claim along with the documentation indicated on the claim form, to the appropriate location shown below:

Want to mail in your claim?

Send your claim form and any other indicated documents to us and we’ll get to work.

Americas / Canada / Europe / Middle East / Africa, Trade Direct & Express Critical

UPS Cargo Claims Department

35 Glenlake Pkwy NE, Suite 140

Atlanta, GA 30328

Phone: 866-746-2404

Fax: 800-379-9084

Asia Pacific

UPS APAC Claims Department

Unit 1907-13 & 15, 19/F, The Octagon,

No.6 Sha Tsui Road, Tsuen Wan

New Territories, Hong Kong SAR, China

Phone: 852-2942-5273

UPS Capital Insurance

UPS Capital Claims Department

P.O. Box 100458

Dallas Ft. Worth, TX 76185-0458

Tel No: 1-866-384-1852

Fax No: 1-866-331-2774