Cargo Claims
Have a problem with your shipment?
We strive to provide the best service and careful handling of your cargo shipments, but mishaps can occur. Provide your shipment details and we’ll get to work to resolve your claim. Keep in mind, only the shipper, consignee or third party who has claim or title to the goods may file a claim.
Submit Your Claim Online
Claims should be supported by uploading the following documents, if available. Failure to include sufficient documentation may be grounds for denial of your claim and may delay conclusion of the claim. UPS reserves the right to request any additional documents not listed below.
- UPS Bill of Lading, if applicable
- Master Carrier Bill of Lading, if applicable
- Commercial invoice(s) for entire shipment showing the cost of the goods being sold by Claimant to end Consignee
- Packing list for entire shipment with the weight of each individual item in the claimed shipment
- Signed Proof of Delivery (POD) from Consignee if applicable, or other delivery document
- Survey/Inspection report if a survey/inspection was held
- Pictures of damaged product, if available
- Repair estimate, if available
All insured claims should be filed with UPS Capital at the information listed below.
UPS Capital® Cargo Insurance
TERMS AND CONDITIONS
All services are subject to applicable Terms & Conditions of service, which are available for review on the website at https://www.ups.com/us/en/supplychain/other/freight-terms-of-service.page? Said Terms & Conditions include, but are not limited to, liability limitations and claim filing requirements.
CLAIM FILING HELPFUL HINTS
1. At time of receipt of a shipment, the receiver needs to count and note any outside signs of damage/shortage to the cargo.
2. Any irregularities must be clearly noted on the delivery receipt and/or electronic device. The UPS SCS local Operations must be notified immediately as outlined on the UPS SCS terms and conditions.
3. All packaging material must be retained until conclusion of the claim.
4. If possible, take photographs of the noted irregularities/actual damage to goods and packaging material.
5. Cargo must be protected from any additional loss or damage in order to minimize the loss. It is the responsibility of the claimant to mitigate the loss to the lowest value.
6. No loss or damage claim will be processed until all transportation charges have been paid. The amount of a claim may not be deducted from transportation charges.
General Limits of Liability
For more detailed information, see applicable Freight Terms & Conditions.
For assistance, please contact our support team:
UPS Cargo Claims Department
Phone: 866-746-2404
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