Cargo Claims
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Have a problem with your shipment? We strive to provide the best service and careful handling of your cargo shipments, but mishaps can occur. Provide your shipment details and we’ll get to work to resolve your claim. Keep in mind, only the shipper, consignee or third party who has claim or title to the goods may file a claim.
Submit Your Claim
Complete the UPS Customer Cargo Claim form for your region and submit your claim along with the documentation indicated on the claim form, to the appropriate location shown below:
UPS Capital® Cargo Insurance
Want to mail in your claim?
Send your claim form and any other indicated documents to us and we’ll get to work.
Americas / Canada / Europe / Middle East / Africa, Trade Direct & Express Critical
UPS Cargo Claims Department
35 Glenlake Pkwy NE, Suite 140
Atlanta, GA 30328
Phone: 866-746-2404
Fax: 800-379-9084
Asia Pacific
UPS APAC Claims Department
Unit 1907-13 & 15, 19/F, The Octagon,
No.6 Sha Tsui Road, Tsuen Wan
New Territories, Hong Kong SAR, China
Phone: 852-2942-5273
UPS Capital Insurance
UPS Capital Claims Department
P.O. Box 100458
Dallas Ft. Worth, TX 76185-0458
Tel No: 1-866-384-1852
Fax No: 1-866-331-2774
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