UPS Supply Chain Solutions®
Service Parts Logistics
When equipment goes down, you want to get replacement parts there, pronto. Our global field stocking locations (FSLs), combined with efficient transportation, get parts to your field technicians in no time. Your techs can efficiently repair equipment in the field, reduce customer downtime and help you meet your service commitments.
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950+
Field stocking locations -
120+
Countries -
27,000+
UPS Access Point® locations -
4.4M+
critical orders managed annually
Service Parts Logistics Core Services
Our end-to-end solutions for service parts supply chains, reverse logistics and end-of-life equipment keep you on top of your service level agreements (SLAs).
Critical Parts Fulfillment
When important equipment goes down, so can your customer’s business. And they’re counting on you to fix it ASAP. With centralized or local parts inventory through nearly 1,000 global field stocking locations, coupled with robust same-day or next-business-day delivery options, we get parts to your field techs fast. So critical equipment doesn’t stay down long.
Network Planning
We know your install base and service levels are unlike anyone else’s. That’s why we can offer a sophisticated service parts planning solution to ensure you always have the right parts in the right locations. So you can minimize inventory, maximize service levels and adapt to changing demand.
Reverse Logistics Solutions
When old parts sit in technicians' vehicles, your bottom line takes a hit. It doesn’t have to. Our flexible, cost-effective service parts returns and reverse solutions—many using the extensive UPS Access Point® network for easy pickup and drop off—can get products returned, serviced or repaired and back in inventory fast. So both your customers and your CFO stay happy.
Importer of Record/Exporter of Record
You want to know that when critical parts have to cross borders, they’ll cross quickly, compliantly and reliably. Our IOR/EOR services let you establish legal entities in 90+ countries regardless of whether or not you have an established entity there. Because governments recognize us as the official party of a transaction, we can be directly responsible for paying duties/taxes and filing specific declarations on your behalf.
Test, Repair, Refurbish
Just because a part went bad, doesn't mean it has to be tossed. Parts are expensive, and often quite salvageable. Our field stocking locations and tech service centers can screen, test and diagnose critical parts—or whole units—to determine viability. Then decide if they can be refurbished and returned to inventory, or recycled. That’s good for inventory levels and your bottom line.
Customer Story: Sealed Air
An airtight replacement parts solution.
Customer Story: K12
Changing old-school rules for a greener returns solution.
We Can Help You
When your post-sales or service parts logistics are top notch, you stay on top of your service level agreements. And that can be especially good for your bottom line.
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Decrease service logistics costs and parts inventory.
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Expand into new domestic and global markets.
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Improve service technician efficiency.
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