October 21, 2021
The novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is the safety of our employees, customers, suppliers and the people in the communities in which we proudly serve.
We have implemented procedures in accordance with recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and other health authorities around the world.
We remain committed to operating globally and providing industry-leading service to meet your service requirements, except where constrained by government restrictions or other circumstances beyond our control. However, please be advised that certain service disruptions and/or delays may be unavoidable, for which we will not be liable and which may result in unforeseen extra costs or charges on the customer’s account. We appreciate your understanding in these challenging times.
The unprecedented Coronavirus pandemic and related containment measures remain a fluid situation entirely outside of our control. We will continue to exercise all reasonable measures to mitigate impact to our customers' shipments.
We are closely monitoring global conditions and developing contingency plans to maintain network operations. We are adapting our operations to mitigate as much potential impact as possible.
Our Region teams are monitoring daily operations to assess impact and keep customers updated. If you are an existing customer, please contact your UPS Account Manager for account or location specific details. We strive to work closely with you to help ensure that we meet your needs.
Things are changing fast. To support you with the information you need to navigate this crisis, we put all our Coronavirus resources in one place. Visit the Coronavirus stream on our Resource Center to get weekly market updates, forecasts and other critical supply chain insights.