Effective March 26, 2020* and until further notice, the UPS Service Guarantee remedy (GSR) is suspended for all shipments from any origin to any destination.  No refund will apply even if guaranteed service is booked.

*GSR for North American Air Freight Service was suspended as of March 25, 2020.

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• Find the latest information on Air Freight Capacity Surcharges
• Track shipment status through UPS Flex^® Global View

Surcharge Announcement

The growing impact of the pandemic, and restrictions imposed by authorities to contain its spread, continues to result in extremely limited capacity around the world. It has become necessary to update the capacity surcharges for specific lanes, effective Monday, March 30, 2020. The schedule can be found here. Because conditions are dynamic, the surcharge is subject to decrease, increase, termination or expansion to additional lanes.

For bookings made outside of those lanes with explicit surcharges, global air cargo conditions remain in flux, capacity continues to come offline and governments around the world are imposing local restrictions. While we remain open to provide service, advance shipment-specific planning on your part will greatly help us meet your unique service requests. Your local Operations and Sales professionals are here to support the movement of these shipments, and we are making all reasonable efforts to avoid delays. However, shipments are still subject to unexpected delays and service disruptions that are beyond our control.

The surcharges above will be assessed on UPS^® Air Freight Premium Direct, UPS Air Freight Direct^®, UPS Air Freight Consolidated^®, UPS Trade Direct® Air, and UPS Temperature True^® shipments. Charges will be reflected on your invoice.

We appreciate your business and will work closely with air carriers to mitigate surcharges to the best of our ability. If you have any questions, please contact your UPS Account Manager.

• We continue to provide a wide array of Ocean and Multimodal services at this time
• Where governments permit, we continue to facilitate container moves and operate at the highest possible level.
• Should you have a disruption to your cargo movements, we offer UPS Preferred LCL, China Rail and Sea/ Air services that can improve the speed of traditional ocean movements at a fraction of the cost of typical airfreight
• For the latest on your shipments, please refer to Flex Global View, and/or your local operations and sales resources

• We are taking steps to help minimize customer impact through careful planning and flexibility within our customs brokerage operation
• Services are currently operating normally; however, this is a fluid environment and subject to rapid change. Here are some steps we’ve taken to help service continuity:
  • Brokerage operations are networked across multiple locations with the ability to reroute work
  • Our cross-trained staff can help maintain consistent coverage
  • We have operations continuity plans to handle disruptions related to data, operations, and power
  • We continue to monitor new developments in trade and transportation around the world to stay ahead of changes
• For additional information on UPS CHB services, we can help. For the status in various regions, click to download the PDF.
  CHB Global Operations Update

For companies looking for a customized, longer-term distribution solution, UPS Global Logistics can provide fulfillment for both B2B and B2C from receiving to order processing to shipping for orders of 500+ per day. We also offer short- and long-term space solutions to meet your needs.

For smaller eCommerce businesses, UPS eFulfillment offers an outsourced fulfillment solution that connects to over 20 marketplaces and shopping carts, allowing you to seamlessly route your orders to strategically located UPS warehouses for fast, reliable fulfillment and shipping. Be up and running in as little as one week with a 60-day risk-free trial.

If you face a disruption in your supply chain, UPS Express Critical, our most time-sensitive transportation service, can help. In the current environment, it has become increasingly difficult to ship high-priority materials and supplies during odd hours, late at night or on weekends. Our urgent transportation experts are available 24/7. They can quickly assess, identify and implement same-day and time-sensitive solutions that meet your specific business needs.