With Delivery Change Request, you as the receiver, can request that UPS change the original delivery instructions for your shipment after the first delivery attempt via phone or the Web. UPS will perform one of the following actions:
A fee is assessed for all types of requests except for Will Call and Return to Sender. You will only be charged if your intercept request is completed.
Note: Delivery to another address is not valid with UPS Worldwide Express FreightSM.
Have your packages delivered to a UPS Access Point location.
UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world.