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Delivery Change Request


With Delivery Change Request, you as the receiver, can request that UPS change the original delivery instructions for your shipment after the first delivery attempt via phone or the Web. UPS will perform one of the following actions:

  • Will Call: Hold the shipment for pickup 
  • Deliver to Another Address: Reroute the shipment to a new address
  • Reschedule Delivery: Hold the shipment for delivery on a future date
  • Return to Sender: Return the shipment to the shipper (not available in Puerto Rico)

A fee is assessed for all types of requests except for Will Call and Return to Sender. You will only be charged if your intercept request is completed.

Terms of Service

  • Available for package deliveries within the U.S. and Puerto Rico, excluding UPS Express CriticalSM service
  • Fee assessed only if UPS completes the intercept

Note: Delivery to another address is not valid with UPS Worldwide Express FreightSM.

Reroute or Reschedule Your Delivery

Learn about options for changing your delivery to fit your needs.

Learn More About UPS My Choice

How to Read Your UPS InfoNotice