UPS My Choice®
You're in Charge
It’s simple: You want to be in control of your incoming and outgoing packages. UPS My Choice gives you the power to do that.
Want real-time delivery updates? You got it. Set your preferences to get personal notifications on where your packages are and when you should expect delivery. Customize your UPS home deliveries the way you want.
Take charge. Control your deliveries. Control your world.
Tah Dah! Introducing the New UPS My Choice® Experience
We’ve simplified the way you manage your deliveries to make it easier than ever.
Manage Your Own Shipments
Save time by personalizing when and where your packages arrive and are picked up.
Visibility, Tracking and Personalization
Watch your deliveries as they move from Point A to Point B. How do you like your updates? Email? Text message? We’ll ping you the way you want.
Easy-Peasy: Reroute Your Packages
Did someone change their mind? No problem. You can change the destination of your packages. Nobody home? Reroute your deliveries to a UPS Access Point® location and forget about porch bandits.
Upgrade and Get More Control
Go Premium
With UPS My Choice® Premium, you get:
- Unlimited deliveries to UPS Access Point™ locations
- No fees to change your delivery day and/or delivery address*
- All UPS SurePost® packages upgraded to UPS Ground for no additional cost
- And more...
Set Your UPS Access Point
Automatically redirect all your eligible packages to a convenient delivery location for free.**
Personalize Each Delivery
Choose where, when and how your packages are delivered.
*Additional transportation charges may apply if outside the original delivery area.
**Subject to shipper or UPS restrictions, legal or regulatory constraints, or an existing hold request.
How It Works
Add the UPS My Choice® service
When you register, fill in your name, email, user ID and password. Click "Next" and you're taken to a new page. Enter your street address. Read the Terms and Conditions.
Customize your experience
Click "Next" to see your personal My Choice page. There, you can add outbound addresses, pickup/delivery times and alternate inbound delivery locations.
Which UPS My Choice Is Right for You
UPS My Choice offers two levels of membership: Free or Premium.
A Basic (free) membership offers core delivery management features with enhanced on demand services.
Premium offers even greater control, allowing you to personalize where, when and how your UPS deliveries are made.
| UPS My Choice: Basic (Free) vs. Premium | ||
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| Main Features | Basic (Free) | Premium (Paid) |
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Delivery alerts
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Inbound package visibility
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Estimated delivery time
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Authorize release of my packages
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Specify where at my home to leave packages
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Leave packages with my neighbor
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Deliver my packages on another day
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Deliver my packages to another address
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Deliver to a UPS Access Point® location*
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Upgrade UPS SurePost® packages**
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Confirmed delivery windows***
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*Additional transportation charges may apply if outside original delivery area.
**SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Postal Service. After upgrading, members can use My Choice to manage these packages.
***Premium members get two free confirmed 2-hour delivery window requests per year. A fee will be charged for additional requests. Members are charged an additional fee for each confirmed 2-hour delivery window request.