UPS Chatbot

Voice and text tracking for smart speakers and mobile devices.

Up-to-date delivery status made for the way you live.

Track without a tracking number on Alexa, Google Assistant, and more

When you're not at home or you’re on the go, UPS still has you covered. You can track packages, give delivery instructions, and find UPS locations by voice or text through

  • Amazon Alexa
  • Google Assistant
  • Skype
  • Facebook Messenger

Talk or type on your smart speakers or smartphone to find the latest info on your deliveries. When you link your UPS My Choice™ membership, you don't even need a tracking number to get all the details on your incoming shipments.

Sign Up for UPS My Choice

Get the most from these technologies in just two steps:

1. Add UPS on the voice or text channel you use.

For Amazon Alexa, enable the "UPS" skill in the Alexa Skill Store, or say "Alexa, enable UPS skill."

Find UPS in the Amazon Alexa Store

In Google Assistant, select the "UPS" action in the "Explore" section. 

Explore UPS for Google Assistant

On Skype and Facebook Messenger, search for "UPS Bot."  

Find UPS on Skype

Add UPS on Facebook Messenger

2. Log in to UPS through your selected platform to link your UPS My Choice member profile.

Don't have a UPS My Choice membership?

Sign Up HereOpen the link in a new window

What can I do with it?

With UPS linked to your device, you're just a question away from the latest status on your deliveries. Even better, you can authorize shipment release, give delivery instructions to your driver, and more. You can also get a quick rate quote for future shipments, or find a UPS location near you. We're continually adding new capabilities and improving AI interaction.

Here are some examples of phrases you can use to interact with UPS on voice or text chat. Give it a try!
on voice channelson text chat (facebook messenger and skype)

"Alexa, ask UPS if I have any incoming packages."

"OK Google, ask UPS to deliver to the front door."

"Alexa, ask UPS for shipping quotes."

"OK Google, ask UPS for the nearest location."

"Reschedule my packages for another day."

"Can you upgrade my SurePost packages to Ground?"

"Tell my driver to leave my package at the front door."

"I want to sign for my package."


What is UPS My Choice?

UPS My Choice is a free service that gives you more control over how and where your packages are delivered. Members get free day-before notifications on all incoming packages. You can reroute shipments to your workplace, a neighbor’s home or a nearby UPS Access Point™ location. With UPS My Choice on your voice-enabled digital assistant, you get extensive control of your incoming packages by voice alone.

Learn More About UPS My ChoiceOpen the link in a new window

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