Returns Management Solutions

Streamline how you manage customer returns

Returns today are as important to your customers as the initial purchase. In fact, over half of online shoppers review a retailer’s return policy before making a purchase.* That’s why it’s so important that you have the right returns solutions. Give your customers what they want, while meeting your need to reduce carrying costs, increase value recovery, and save time in the process.

Deliver a reliable, consistent process that customers can depend on, while controlling the speed and expense of your inbound shipments. And give customers multiple options for receiving a label, as well as offering a UPS® pickup or drop-off at a UPS Drop Box, a neighborhood The UPS Store®, or UPS Access Point® location.

UPS Returns® Manager

Returns Manager

The first solution of its kind on the market, UPS Returns Manager provides a centralized, secure administration portal at to handle your small business returns policies, rules and preauthorizations.

  • Provide a consumer-friendly process similar to those at large retail sites without the effort or cost of technology integration
  • Set default and eligibility rules for one or more accounts
  • Receive reporting on each return with reasons for that return
  • Give your customers full visibility with a link between outbound and return tracking numbers
  • Reduce support calls for authorizations and create pre-authorized return labels
  • Earn increased customer loyalty with hassle-free returns

Sign Up for UPS Returns Manager

Return Label Options

Return Labels

Create labels to meet your customers’ needs. We have options that work for all:

  • Print Return Label – You print a label to be included in the outbound shipment.
  • Electronic Return Label – UPS emails a label to the customer upon request.
  • Print and Mail Return Label – UPS prints and mails a label to the customer.
  • Web Label – UPS provides a web-based label that the customer can print. This includes a mobile code the customer can use to print a label at any The UPS Store® location.

Which service is right for you?

Compare these two services that are ideal for streamlining returns management and see which is better for your particular needs.


               UPS RETURNS®

                UPS RETURNS® PLUS

Tracking on
Individual and multiple-piece processing
Preprinted label included in outbound shipment
Label emailed to customer
Label mailed to customer
Label available for international shipments
Direct shipment visibility to service or warehouse operations
Receive bill after package delivery
Collection service from customer
1 UPS Pickup Attempt
3 UPS Pickup Attempts
Saturday collection and delivery

Do you need more returns options? We've got you covered.

2019 UPS Pulse of the Online Shopper™ study