Increase efficiency to reduce costs for you and improve the experience for them.
Returns today are as important to your customers as the initial purchase. In fact, over half of online shoppers review a retailer’s return policy before making a purchase.* That’s why it’s so important that you have the right returns solutions. Give your customers what they want, while meeting your need to reduce carrying costs, increase value recovery, and save time in the process.
Deliver a reliable, consistent process that customers can depend on, while controlling the speed and expense of your inbound shipments. And give customers multiple options for receiving a label, as well as offering a UPS® pickup or drop-off at a UPS Drop Box, a neighborhood The UPS Store®, or UPS Access Point® location.
The first solution of its kind on the market, UPS Returns Manager provides a centralized, secure administration portal at ups.com to handle your small business returns policies, rules and preauthorizations.
Create labels to meet your customers’ needs. We have options that work for all:
Compare these two services that are ideal for streamlining returns management and see which is better for your particular needs.
|Tracking on ups.com|
|Individual and multiple-piece processing|
|Preprinted label included in outbound shipment|
|Label emailed to customer|
|Label mailed to customer|
|Label available for international shipments|
|Direct shipment visibility to service or warehouse operations|
|Receive bill after package delivery|
|Collection service from customer|
|1 UPS Pickup Attempt|
|3 UPS Pickup Attempts|
|Saturday collection and delivery|
* 2019 UPS Pulse of the Online Shopper™ study
A UPS Returns® expert shares insights that can eliminate hassles – and even boost sales.Read the tips and tricksOpen the link in a new window
Aerospace industry leaders recognize like-minded processes and operations with UPS, making integrated processes a natural fit.Display the videoOpen the link in a new window
eBook: Get a handle on your import supply chain to maximize efficiencies.Download the eBookOpen the link in a new window