Returns can be a hassle sometimes--for you and your customers. But there are big benefits for those companies offering flexible returns policies and practices, including increased sales and significant cost savings.
The UPS comScore study finds customers are making more returns than ever, and they're not very happy with the current options. Whether it's returns, repairs, or recalls, your customers expect service to be fast and uncomplicated, and most want to know your returns policy before they commit to purchasing.
Give customers an easy returns option, and then treat returning stock like any other shipment. You'll see the perks of a better process exist for you, too.
With an eye on all returning stock, you can better anticipate and manage staffing levels. And the smoother the inbound delivery and processing, the better positioned you are to save more or earn more from the returned product. According to our Greve-Davis whitepaper, a company can increase revenue up to 5% of total sales with improved visibility into returning stock.
To help you create a more efficient process, we offer the most comprehensive set of returns solutions in the industry. Our range of options allow you to choose the best fit for you and your customers--from straightforward returns to more complex needs like post-sales service and repairs.
Our integrated global network handles critical parts whenever, wherever.Learn MoreOpen the link in a new window
eBook: Get a handle on your import supply chain to maximize efficiencies.Download the eBookOpen the link in a new window
Aerospace industry leaders recognize like-minded processes and operations with UPS, making integrated processes a natural fit.Display the videoOpen the link in a new window
Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.
News and Insights to help you ship smarter
Service Updates to alert you to severe weather and events impacting operations
Promotions and Offers to help you get the most for your money
Product News to keep you up-to-date on new services, tools, and features