Returns Management Solutions
Redefine returns for you and your customers.
Increase efficiency to reduce costs for you and improve the experience for them.
Streamline how you manage customer returns
Returns today are as important to your customers as the initial purchase. In fact, over half of online shoppers review a retailer’s return policy before making a purchase.* That’s why it’s so important that you have the right returns solutions. Give your customers what they want, while meeting your need to reduce carrying costs, increase value recovery, and save time in the process.
Deliver a reliable, consistent process that customers can depend on, while controlling the speed and expense of your inbound shipments. And give customers multiple options for receiving a label, as well as offering a UPS® pickup or drop-off at a UPS Drop Box, a neighborhood The UPS Store®, or UPS Access Point® location.
UPS Returns® Manager
The first solution of its kind on the market, UPS Returns Manager provides a centralized, secure administration portal at ups.com to handle your small business returns policies, rules and preauthorizations.
- Provide a consumer-friendly process similar to those at large retail sites without the effort or cost of technology integration
- Set default and eligibility rules for one or more accounts
- Receive reporting on each return with reasons for that return
- Give your customers full visibility with a link between outbound and return tracking numbers
- Reduce support calls for authorizations and create pre-authorized return labels
- Earn increased customer loyalty with hassle-free returns
Return Label Options
Create labels to meet your customers’ needs. We have options that work for all:
- Print Return Label – You print a label to be included in the outbound shipment.
- Electronic Return Label – UPS emails a label to the customer upon request.
- Print and Mail Return Label – UPS prints and mails a label to the customer.
- Web Label – UPS provides a web-based label that the customer can print. This includes a mobile code the customer can use to print a label at any The UPS Store® location.
Which service is right for you?
Compare these two services that are ideal for streamlining returns management and see which is better for your particular needs.
| Features | ||
|---|---|---|
| Tracking on ups.com |  |
|
| Individual and multiple-piece processing | |
|
| Preprinted label included in outbound shipment | |
|
| Label emailed to customer | |
|
| Label mailed to customer | |
|
| Label available for international shipments | |
|
| Direct shipment visibility to service or warehouse operations | |
|
| Receive bill after package delivery | |
|
| Collection service from customer | |
|
| 1 UPS Pickup Attempt | |
|
| 3 UPS Pickup Attempts | |
|
| Saturday collection and delivery | |
|
Do you need more returns options? We've got you covered.
- UPS Returns® Exchange
For your high-value products, a UPS driver picks up the return and delivers the replacement to your customer in the same trip.
- UPS Mail Innovations® Returns
Your customers can enjoy the convenience of using the United States Postal Service for their lightweight return items.
- Reverse Logistics
Returned items can still be a money maker for you with the right returns management and reintegration process.
* 2019 UPS Pulse of the Online Shopper™ study
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Delivering Possibility
Remarkable services that go beyond shipping and tracking to help you expand your business.
