UPS Mail Innovations® Returns is a contractual postal returns solution that offers convenience and efficiency for you and your customers.
Ideal for companies that frequently ship large envelopes and lightweight packages to customers, UPS Mail Innovations Returns allows your customers to return their packages through the U.S. Postal Service® (USPS).
After a returned package is scanned into the USPS network, you and your customers can easily track it on ups.com.
Our network of regional processing facilities pick up packages at postal locations daily. Packages flow through the UPS Mail Innovations network to be processed and delivered back to the shipper.
A convenient and easy returns policy drives customer satisfaction, increased sales, customer loyalty and an improved customer experience. Let our strength become yours when our postal logistics experts go to work for you.
Easy returns mean repeat customers. Grow your business with UPS Mail Innovations ReturnsDisplay the videoOpen the link in a new window
A visual guide about international mail requirementsView GuideOpen the link in a new window
A new look for UPS tracking solutions makes it easier for you to stay updated on your shipments.
Compare Returns Services
UPS Returns® Exchange
Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.
News and Insights to help you ship smarter
Service Updates to alert you to severe weather and events impacting operations
Promotions and Offers to help you get the most for your money
Product News to keep you up-to-date on new services, tools, and features