Skip To Main Content
Search

UPS Returns Technology

Automating returns enables your customers to make return requests from your company website. This puts the power of the industry's most extensive returns portfolio in the hands of your customers. If your company depends on e-commerce for revenue, your customers are already inclined to purchase online, so returns can become as efficient to process as customer orders.

Because your customer returns are processed online, they directly enter your system. As with all UPS Returns services, Returns Technology solutions give you visibility into where a return is from the moment the label is scanned at pickup, giving you the time and information you need to manage your inventory.

How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail, or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a pickup.

This solution can also be customized to meet your business needs. For shippers who want to develop and host their own solution, we offer the UPS Developer Kit Shipping API. Or if you would like a hosted, pre-built solution, ask about UPS Ready®.

Learn More About UPS Developer Kit Shipping API

Stay informed. Sign up for our emails.

Email Examples

Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.

News and Insights to help you ship smarter

Service Updates to alert you to severe weather and events impacting operations

Promotions and Offers to help you get the most for your money

Product News to keep you up-to-date on new services, tools, and features