No-Box and No-Label Returns
No-Box and No-Label Returns
Customers don't need boxes or labels to make perfect returns.
No box, no label? No problem.
Save your customers time and headaches. Make returns as simple as a quick trip to a The UPS Store® location. Customers get a contact-free experience. Merchants may experience fewer customer service calls and more visibility on returned items. Let us do all the work. Tell your customers to bring their item to one of 4,800 The UPS Store® locations and scan a code. We do the rest.
All it takes is four easy steps:
Step 1
The customer starts an online return on the merchant's website. The merchant website sends a code to the customer's smartphone.
Step 3
The UPS Store clerk scans the customer's code and prints a shipping label.
Step 4
The UPS Store location packs, labels and ships the return item back to the merchant's warehouse.
Insights & Resources
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Compare Our Returns Services
With UPS, you have access to a wide range of valuable return options. Use this chart to compare.
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UPS Returns® Technology
Get visibility into where a return is from the moment the label is scanned at pickup, giving you the time and information you need to manage your inventory.
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UPS Returns® Pack and Collect
A unique, contract-only service designed for your high-value product returns or repairs.