Create a competitive advantage with a returns management strategy that works for your customers, your brand -- and your bottom line.
Having a responsive, efficient and easy returns process is essential for meeting customer expectations, controlling costs—even expediting critical recalls.
Whether retail, high tech, manufacturing or healthcare, put our broad returns management portfolio and reverse logistics capabilities to work for your business. With capabilities such as omnichannel management, process automation, e-commerce site integration, and services that improve security, cycle time, post-sales support and inventory management, you'll build customer satisfaction, loyalty, while impacting your bottom line results.
Provide pre-paid returns with UPS driver pick up for greater control over cycle times and package security.
Puts you in control of having UPS deliver replacements in exchange for the customer's return item.
Provide postal access for consumers to send returns through the post office. Ideal for lightweight packages.
Integrate enhanced return processes and visibility into your customer-facing website or customer service software.
An in-depth look at how your online returns process affects your bottom line.Read the StudyOpen the link in a new window
MBS Direct offers best-in-class virtual bookstore service with UPS Returns® on the Web.Learn MoreOpen the link in a new window
Easily estimate your shipment’s transit time and cost with our online calculator.
UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world.
Comparing the return policies and processes of retailers.Read the StudyOpen the link in a new window
Compare retailer return policies with shopper preferences.Read the StudyOpen the link in a new window
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