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Returns Management & Reverse Logistics Solutions

Who needs this information?

This is for businesses. If you need to start a shipment, click here. If you want to find an Access Point, click here.

Different returns solutions for different needs

  • Two boxes with arrows indicating an exchange

    Quick and easy hand off

    A UPS driver will deliver a replacement product in exchange for the returned item with UPS Returns® Exchange.

  • Computer screen

    Automate returns

    Let your customers make return requests directly from your website with UPS Returns Technology.

  • Circle with three trucks indicating a cycle

    Improve your customer's experience

    A returned product does not mean the end of the sale. Continue to nurture that relationship with UPS Reverse Logistics and Post-Sales Services.

  • Envelope

    Convenient returns

    UPS Mail Innovations® Returns allows your customers to drop their returns at the post office, personal mailbox, or USPS collection box.

  

Smarter returns.

  • Man and woman standing in an office pointing at a white board

    Create a great returns policy

    Build a customer-centric returns policy that helps your bottom line.

  • Person in a striped shirt scanning a brown box

    Offer free shipping

    Learn how to offer free shipping without breaking the bank.

  • Woman holding a blue shirt in a store, handing it to a man

    Turn returns into sales

    A return is not the end of your customer relationship.

  • Woman closing up a box with clear tape

    Protect your business from fraudulent returns

    Bad guys are out there. Learn how to outsmart them.

  

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