Create a competitive advantage with a returns management strategy that works for your customers, your brand -- and your bottom line.
Having a responsive, efficient and easy product returns management process is essential for meeting customer expectations, controlling costs—even expediting critical recalls.
Whether retail, high tech, manufacturing or healthcare, put our broad returns management portfolio and reverse logistics capabilities to work for your business. With capabilities such as omnichannel management, process automation, e-commerce site integration, and end to end supply chain services that improve security, cycle time, post-sales support and inventory management, you'll build customer satisfaction, loyalty, while impacting your bottom line results.
Easily send customers labels for efficient returns and tracking.
Provide pre-paid returns with UPS driver pick up for greater control over cycle times and package security.
Puts you in control of having UPS deliver replacements in exchange for the customer's return item.
Provide postal access for consumers to send returns through the post office. Ideal for lightweight packages.
Integrate enhanced return processes and visibility into your customer-facing website or customer service software.
Discover a better returns process for your customers and your business.
Work with UPS to optimize a program for large-scale returns, recalls or repair/replacements with full inventory lifecycle management.
MBS Direct offers best-in-class virtual bookstore service with UPS Returns® on the Web.Learn MoreOpen the link in a new window
Explore UPS's latest Sustainability Report to see how we're creating more sustainable logistics solutions with our worldwide partners.
Recovering lost profits by improving reverse logistics.
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