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Returns

What This Means for You

Customers can feel penalized by an unfriendly returns process, but you've got to balance their needs with your budget. Let us help you analyze your capabilities, maximize your return on investment, and keep your customers happy and loyal.

Crafting a Returns Policy that Creates an Advantage Online

Give Peace of Mind

Offer a strong, well-supported returns policy that lets customers know you're there to serve. If an order is inaccurate, doesn't fit, or no longer meets their needs, your customers want a quick, easy returns process.

Minimize Cart Abandonment
Many customers mull over their online purchases, their index finger hovering over the mouse. Narrow the window of doubt, and let your customers proceed with confidence in your reliable service.

"Retailers, not consumers, are frequently responsible for customer returns."
--Forrester Research, 2008*
Percent of Responders*Responses to survey question:

"Please indicate all of the reasons you may have returned items, or inteded to return packages, you purchased in the past. Click all that apply."

23%The item I received was the wrong item

22%

The item I received was not as portrayed online
20%The item I received was damaged
24%I decided after I received the item that I no longer needed/wanted it
30%Other
9%

I intentionally ordered more than one size or type of item with the intent of returning one or several of the items I did not want

Read the Full White Paper

Resources

Discover: WorldShipOpen the link in a new window

Save time, work smarter, and even market your business better with our new enhancements.

Read and Discover: WorldShipOpen the link in a new window

See how WorldShip lightens your load with air freight capabilities.

Read and Discover: Quantum View NotifyOpen the link in a new window

Keep customers happy: answer questions before they can even ask them. Here's how to send automatic delivery alerts.

Read and Discover: UPS Import ControlOpen the link in a new window

Find out how you can take control of the import process.

Read and Learn: UPS Import Control and WorldShip

Walk through the Import ControlSM process on WorldShip, and download the instructions for future reference.

Real Stories

Meet: Classic Groundcovers Landscaping

Keep business blooming. See how this company covers distances quickly and cost-effectively.

Meet: Gateway Press

UPS technology makes a solid impression. See how we help Gateway make improvements from bidding to billing.

Meet: Solar Recover

New growth means new challenges. See how WorldShip soothes the growing pains.

Meet: Unicycle.comOpen the link in a new window

Balancing two businesses is a whole lot easier thanks to one big solution.

Meet: Vecmar

See how we help this small tech company make big shipments easier.

Gain Insight

Read and Learn: The Value of Great Customer ServiceOpen the link in a new window

This Ovum survey finds even recession-weary customers are willing to pay for great customer service. See how much they'll spend.

Read and Learn: Smarter Strategies for Free Shipping

How much does "free" cost you? See what you have to lose and how much you stand to gain.

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