A new generation of consumer expectations means you need to be a step ahead of those decisions. Results from the 2015 UPS Pulse of the Online Shopper study says it clearly: easy returns are the new "free shipping.”
And if you don't meet those demands? 34 percent of customers have turned to social media to air their feelings about a company. In short, they reserve the right to always change their minds-no matter what your fine print says.
Is your returns operation ready for this new reality? We are.
Partnering with UPS makes it easy for everyone: minimizing hassles for them and maximizing visibility for your operations:
Let's take a look at how it works, for thousands of businesses like yours:
Let's get started on yours.
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