The stakes are high for industrial maintenance, repair and operations (MRO) providers. Squeezed between the push to lower expenses and the pull of customer service demands, industry leaders seek creative solutions to those age-old challenges.
At one time, updating a service-oriented supply chain led to lengthy analyses and an even longer run-up to securing capital. Today, companies can supplement their operations by accessing a growing physical and technological infrastructure managed by third-party logistics providers.
These new services offer shortcuts or "hacks" that can help companies adapt faster and more cost-efficiently to customer and market dynamics.
It's possible to expand geographic reach overnight by incorporating a global network of drop-off and pick-up locations into service delivery options. One such network is the UPS Access Point Network™ with 27,000 secure locations worldwide--8,800 of them in more than 400 U.S. cities. UPS Access Point Network locations include 24/7 self-service lockers, pharmacies, grocery stores, dry cleaners and 4,600 The UPS Store® locations.
As innovation and product lifecycles get shorter, managing subsequent inventory and service logistics gets that much harder. Those who deal in high-volume MRO parts and service might consider hands-on support from a third party that specializes in warehousing, distribution and service-parts logistics.
Additive manufacturing (AM), also called 3D printing, is best known for enabling faster prototyping and product development. But MRO parts and service providers are starting to recognize its power to help reduce inventory carrying costs and improve response times.
Buyers are bringing their consumer expectations to the workplace--including the demand for easy and convenient returns. It's critical to meet those needs, but it's equally important to consider how a returns management program can help to pay dividends for years to come.
Learn more about how UPS can help you tackle the challenges of MRO service.
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