A new generation of consumer expectations means you need to be a step ahead of those decisions. Results from the 2015 UPS Pulse of the Online Shopper study says it clearly: easy returns are the new "free shipping.”
And if you don't meet those demands? 34 percent of customers have turned to social media to air their feelings about a company. In short, they reserve the right to always change their minds-no matter what your fine print says.
Is your returns operation ready for this new reality? We are.
Partnering with UPS makes it easy for everyone: minimizing hassles for them and maximizing visibility for your operations:
Let's take a look at how it works, for thousands of businesses like yours:
Let's get started on yours.
Create a competitive advantage with returns that work for your customers, your brand and your bottom line.
Learn about UPS returns solutionsSend a UPS driver with a return label in hand direct to your customer's door for the greatest customer convenience.
Learn more about UPS returnsThe process of returning goods from their final destination for the purpose of capturing value, or proper disposal.
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