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Easier returns make for return customers

Graphical image of a shipper placing a package into a UPS Drop Box.

A new generation of consumer expectations means you need to be a step ahead of those decisions. Results from the 2015 UPS Pulse of the Online Shopper study says it clearly: easy returns are the new "free shipping.”

  • 67 percent of shoppers review an online retailer's return policy before purchase.
  • 55 percent of shoppers expect easy returns.
  • 39 percent expect free online returns.

And if you don't meet those demands? 34 percent of customers have turned to social media to air their feelings about a company. In short, they reserve the right to always change their minds-no matter what your fine print says.

Is your returns operation ready for this new reality? We are.

Partnering with UPS makes it easy for everyone: minimizing hassles for them and maximizing visibility for your operations:

  • Generate/send return labels easily-electronically or printed.
  • Real-time management tools give you better control over your inbound operations.
  • Increased reliability and efficiency in returned inventory turnaround.

Let's take a look at how it works, for thousands of businesses like yours:

  • We can help build a system to satisfy their needs today and earn their loyalty long-term, while keeping an eye out for your bottom line.
  • Setting up a returns operations calibrated against these new expectations takes expertise. We've helped thousands of consumer-facing companies adopt a better solution.

Let's get started on yours.

Find Out More

  • UPS returns and reverse logistics

    Create a competitive advantage with returns that work for your customers, your brand and your bottom line.

    Learn about UPS returns solutions
  • Need to get returned materials back quickly?

    Send a UPS driver with a return label in hand direct to your customer's door for the greatest customer convenience.

    Learn more about UPS returns
  • What is reverse logistics?

    The process of returning goods from their final destination for the purpose of capturing value, or proper disposal.

    Learn more about reverse logistics
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