Easier returns make for return customers

A new generation of consumer expectations means you need to be a step ahead of those decisions. Results from the 2015 UPS Pulse of the Online Shopper study says it clearly: easy returns are the new "free shipping.”

• 67 percent of shoppers review an online retailer's return policy before purchase.
• 55 percent of shoppers expect easy returns.
• 39 percent expect free online returns.

And if you don't meet those demands? 34 percent of customers have turned to social media to air their feelings about a company. In short, they reserve the right to always change their minds-no matter what your fine print says.

Is your returns operation ready for this new reality? We are.

Partnering with UPS makes it easy for everyone: minimizing hassles for them and maximizing visibility for your operations:

• Generate/send return labels easily-electronically or printed.
• Real-time management tools give you better control over your inbound operations.
• Increased reliability and efficiency in returned inventory turnaround.

Let's take a look at how it works, for thousands of businesses like yours:

• We can help build a system to satisfy their needs today and earn their loyalty long-term, while keeping an eye out for your bottom line.
• Setting up a returns operations calibrated against these new expectations takes expertise. We've helped thousands of consumer-facing companies adopt a better solution.

Let's get started on yours.