Receiving My Packages

UPS My Choice members have visibility and control over their incoming packages.

Register now for free to:

  • Receive notifications when packages ship and the day before and day of delivery (email or text)
  • Automatically route all eligible packages to your preferred UPS Access Point location
  • Route specific packages to a UPS Access Point location (fee applies)
  • Set standing delivery instructions, like providing a gate or security code
  • View delivery time windows for many deliveries, and request a two hour time window for critical packages (fee applies)

Learn More About UPS My Choice

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UPS My Choice

Learn how to make UPS® deliveries work best for you.

What Should I Do Before a Delivery Attempt?

Before UPS attempts delivery, the consignee can only change delivery options if they are a UPS My Choice® member. Otherwise, UPS will attempt delivery at the address originally provided by the shipper.

UPS Attempted Delivery, but Was Unsuccessful

When UPS attempts delivery and can’t leave the package, the driver will notify the consignee with a UPS InfoNotice® sticky note. The UPS InfoNotice lets the consignee know what’s happening with their package:

  • Pending Delivery to a UPS Access Point®: The driver will deliver the package to a UPS Access Point location, typically by the next UPS delivery day. UPS Access Point locations are nearby businesses that offer a safe and secure place to pick up shipments. Examples include The UPS Store®, CVS Pharmacy, and local independent businesses.
    Be sure to track the UPS InfoNotice number or tracking number to confirm the package has arrived at the UPS Access Point.
  • UPS Will Attempt Delivery Again: The driver will attempt delivery to the home the next UPS delivery day.
    • The back of the UPS InfoNotice can often be signed to approve UPS leaving the package if you’re not home.
    • If the package is C.O.D., be ready with a check or money order the next UPS delivery day. Payment can be left for the UPS driver in a discrete location they’ll notice to collect payment and leave the package at your home.

The Package Was Supposedly Delivered, but I Don’t See It

Most UPS drivers deliver packages to the same location at the same home every time. But your delivery may have been by a different driver, and they may have left the package in a different location – check all options, including the garage, front and side doors, and the lobby.

UPS SurePost® packages are delivered by the U.S. Postal Service, and will likely be in your mailbox.

You may also want to look for a UPS InfoNotice to see if the package was left at a nearby neighbor’s home.

The Package Was Taken Straight to a UPS Access Point

UPS will not attempt delivery at your home if:

  • You have a My Choice delivery preference to deliver to an Access Point. This is easily set (and removed) by logging into your My Choice profile
  • You specified “ship to a UPS Access Point” at checkout when purchasing the order
  • Rely on Our Network
    Send your packages to The UPS Store, one of our operating facilities, or other UPS Access Point locations.

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