This service is for e-commerce customers with straightforward fulfillment needs.
UPS has flexible solutions that provide fast signup, easy onboarding, and reliable delivery. UPS eFulfillment offers an outsourced fulfillment solution that connects to over 20 marketplaces and shopping carts, allowing you to seamlessly route your orders to strategically located UPS warehouses for fast, reliable fulfillment and shipping.
If you want to use your own warehouse in addition to ours, or you are planning to use UPS eFulfillment for Amazon Seller Fulfilled Prime orders, we’d like to discuss your needs further and help you make the most of our UPS eFulfillment capabilities. Please send your business name and zip code to upsefulfillment@ups.com and we will reach out to you to discuss your needs.
If you need a solution for international shipping to countries other than Canada, or if you are shipping certain types of goods such as hazardous materials, human or pet consumables, or other regulated materials for domestic transport, UPS eFulfillment may not be the best fit. You can contact us at upsefulfillment@ups.com to discuss your needs further, or check out another of our fulfillment solutions, Ware2Go™.
Each month you will be billed for fulfillment and shipping of your orders, storage of your inventory and the technology fee (if applicable). New merchants have three months from the date of account creation to reach the required outbound volume before being charged the technology fee. You will also see charges for inbound receipt of any goods shipped to a UPS fulfillment center during that month.
During the first three full calendar months after registration, the technology fee will be waived, giving you a chance to ramp up your orders with UPS eFulfillment.
Inbound shipments to UPS eFulfillment can be managed on the platform using a special pricing program. Once you register via the Onboarding Wizard, you will be able to use UPS eFulfillment inbound rates to create UPS Freight® or UPS small package labels for inventory shipments.
The UPS eFulfillment platform will alert you when inventory needs to be replenished.
Once inventory is received, our goal is to update new or replacement inventory within 3 business days.
Order cut-off times are 5 p.m. local warehouse time (PST for California; EST for Kentucky) for 1-Day, 2-Day and 3-Day services; Amazon Seller Fulfilled Prime orders are processed based on Amazon’s on-time shipping rules.
UPS provides same-day fulfillment for 1-Day, 2-Day and 3-Day services. If you are using the non-guaranteed Economy service, we recommend that you set up your marketplace lead times at 1–2 days.
UPS eFulfillment services align with all SFP key performance indicators. UPS eFulfillment can help you expand to a nationwide SFP footprint.
We currently offer export to Canada only.
The following items are not permitted in the UPS eFulfillment program:
UPS eFulfillment uses UPS’s expansive and efficient logistics network, offering Economy, Standard, 3-Day, 2-Day and 1-Day service levels. 1-Day, 2-Day, 3-Day and Standard service levels are guaranteed.
Yes. Your products need to be labeled with a barcode at the sellable unit. We use this unique barcode to receive your inventory at check-in (72-hour SLA) as well as to give you visibility of when it is shipped. The individual sellable units must be clearly labeled with a product number and product number barcode or a related alternate ID that is referenced in your product master (e.g UPC or EAN).
Yes, a merchant can send a container directly from the manufacturer to a UPS eFulfillment warehouse. All products and product cartons must be clearly labeled from the manufacturer.
At this time, orders destined for Puerto Rico are not eligible for UPS eFulfillment.
Shipments to PO Boxes and APO/FPO addresses are only available up to 9 lbs. and are limited to Economy service.