UPS eFulfillment: FAQs

Each month you will be billed for fulfillment and shipping of your orders and storage of your inventory or $1,000, whichever is higher. As a general rule, approximately 4–5 orders per day will place your bill above the minimum.

During our 60-day trial for new merchants, the minimum is waived.

During the first 60 days, no minimum spend is required, and if you are not satisfied with the service, we will send your inventory back to your facility in the 48 contiguous United States at no charge. Your trial begins upon registration for the service. To discontinue service and have your inventory returned free of charge, you must notify UPS eFulfillment at upsefulfillment@ups.com within 30 days from the end of the trial period.

Inbound shipments to UPS eFulfillment can be managed on the platform using a special pricing program. Once you register via the Onboarding Wizard, you will be able to use UPS eFulfillment inbound rates to create UPS Freight® or UPS small package labels for inventory shipments.

The UPS eFulfillment platform will alert you when inventory needs to be replenished.

Once inventory is received, our goal is to update new or replacement inventory within 3 business days.

Order cut-off times are 5 p.m. local warehouse time (PST for California; EST for Kentucky) for 1-Day, 2-Day and 3-Day services; Amazon Seller Fulfilled Prime orders are processed based on Amazon’s on-time shipping rules.

UPS provides same-day fulfillment for all UPS eFulfillment services with the exception of Economy. If you are using the non-guaranteed Economy service, we recommend that you set up your marketplace lead times at 1–2 days.

UPS eFulfillment services align with all SFP key performance indicators. UPS eFulfillment can help you set up the Amazon SFP trial and/or help you expand to a nationwide SFP footprint.

We currently offer export to Canada only. More destinations will be added throughout 2020.

The following items are not permitted in the UPS eFulfillment program:

• Hazardous materials of any kind
• ORM-D (other regulated materials for domestic transport only) of any kind
• Human or pet food items of any kind
• Nutraceuticals of any kind
• Items requiring temperature control or regulatory compliance control
• Regulated medical devices or drugs
• Anything related to tobacco, including vaping

UPS eFulfullment uses UPS’s expansive and efficient logistics network, offering Economy, Standard, 3-Day, 2-Day and 1-Day service levels. 1-Day, 2-Day, 3-Day and Standard service levels are guaranteed.

Yes. Your products need to be labeled with a barcode at the sellable unit. We use this unique barcode to receive your inventory at check-in (72-hour SLA) as well as to give you visibility of when it is shipped. The individual sellable units must be clearly labeled with a product number and product number barcode or a related alternate ID that is referenced in your product master (e.g UPC or EAN).

Yes, a merchant can send a container directly from the manufacturer to a UPS eFulfillment warehouse. All products and product cartons must be clearly labeled from the manufacturer.

At this time, orders destined for Puerto Rico are not eligible for UPS eFulfillment.

Shipments to PO Boxes and APO/FPO addresses are only available up to 9 lbs. and are limited to Economy service.