Alternative Delivery Locations

Offer convenient alternative delivery locations to help close more sales.

More shoppers are buying online because sometimes it's simply easier. Schedules are packed and stores can be crowded, so shopping from a computer or smartphone skips those challenges--though it can introduce new ones.

That's because those same busy consumers are frequently away from home and miss package delivery attempts. And that frustration can keep people with money to spend from buying online. But when you offer alternate delivery locations, conveniently accessible to customers, you solve those problems and encourage more purchases more frequently.

Give your customers the opportunity to pick up packages when and where it's best for them.

We've got more than 27,000 such locations across Europe and North America, clustered around large cities where this consumer need is greatest. Our team scouts neighborhoods to find shops that are safe and convenient options for your customers to pick up their online purchases.

Here's how it works:

• Add UPS Access Point locations to your online checkout as a delivery option for eligible packages, either through an Application Programming Interface (API) or plug-in tool.
• Shoppers then see available delivery locations at checkout, including up-to-date hours and contact information, and select a nearby store if that's more helpful than sending shipments to their homes or offices.
• Your shoppers get automatic email or text alerts when their packages are ready for pick up, depending on their preferences.
• Shoppers collect their shipments at a time suitable for their individual schedules.

And since schedules change, invite your customers to sign up for UPS My Choice^®, so they can proactively redirect and reschedule eligible shipments as needed. That extra flexibility improves the overall shopping experience, helping you boost customer satisfaction and the likelihood of repeat sales.

See How UPS My Choice Complements Your Customer Experience

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Deliver a consistent, strong experience across borders--and back to sender.

Our international network means you--and your customers--know what to expect whether you're shipping in-country or across continents. The precision and reliability of the network allows you to build confidence as your business crosses borders.

Your customers are looking for that same confidence and convenience in your returns process. Any unease here can contribute to cart abandonment, so offering a network of drop-off locations can help assure customers of easier returns if and when they need them.

Find More Ways We Can Help You Improve Your Returns Process