Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 02/26/2021; 07:24) Significant Weather Events in the U.S. Are Impacting the UPS Network
Significant weather events across the U.S. are impacting the UPS Network. Although your location may not be impacted by weather, the movement of packages in the network may be impacted by weather conditions in other areas.
Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Visit ups.com to track the status of your shipment and to find the latest information on service delays.
Resources
For personal shippers, get more control over deliveries and reroute packages to another location, such as any convenient UPS Access Point® Location by signing up for UPS My Choice® service. New to UPS My Choice? Sign up Now.
For businesses, manage shipments like a pro with UPS My Choice® for Business. This free service lets you proactively monitor outbound shipments to keep your customers in the know, provides estimated delivery windows and notifications and – coming soon – will even let you make last-minute delivery changes.
Visit the UPS Email Communications page to sign up for your choice of service alerts, holiday news, regulatory updates and other announcements.
Our UPS Virtual Assistant is here to help. Access the same, up-to-date tracking information as our customer care representatives can provide -- but on your schedule and without any wait.
Contact your nearest location of The UPS Store directly for information about any impacts to its hours of operation. UPS Access Point™ locations’ hours of operation may be impacted in affected areas.
Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.
Summary (Last Updated: 02/26/2021; 07:24) Severe Weather in Dallas/Fort Worth Texas May Cause Package Delays
Severe Weather in Dallas/Fort Worth Texas May Cause Package Delays
Severe weather has caused a disruption in operations at our regional hub in Dallas/Fort Worth, Texas. As a result, scheduled delivery times for a limited number of Air and international packages may be affected.
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.
Track your package for the status of your shipment and continue to check here for the latest information on service delays.
Note that the UPS Service Guarantee does not apply to shipments affected
Resources
To be notified by email or text when the status of your package changes, first track your shipment, then select Send Updates when reviewing your shipment status.
For personal shippers, get more control over deliveries and reroute packages to another location, such as any convenient UPS Access Point™ location by signing up for UPS My Choice® service. New to UPS My Choice? Sign up Now.
For businesses, manage shipments like a pro with UPS My Choice® for business. This free service lets you proactively monitor outbound shipments to keep your customers in the know, provides estimated delivery windows and notifications and – coming soon – will even let you make last-minute delivery changes.
Our UPS Virtual Assistant is here to help. Access the same, up-to-date tracking information as our customer care representatives can provide -- but on your schedule and without any wait.
Summary (Last Updated: 12/17/2020; 08:05) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.