Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/2
Summary (Last Updated: 05/20/2021; 05:39) UPS Services to and from India
UPS Services to and from India
Due to the Coronavirus pandemic, some UPS shipments to and from India may experience a delay.
UPS will continue to provide export and import services, including pickup and delivery.
Summary (Last Updated: 05/10/2021; 08:02) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Effective May 10, 2021, the UPS Service Guarantee will be reinstated for International Domestic services (Domestic Express Plus, Domestic Express, Domestic Midday, and Domestic Express Saver) and Transborder Express services (Transborder Express, Transborder Express Plus, Transborder Express Saver) for select countries outside of the U.S.
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.