Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 09/23/2021; 07:43) Wild Fires Impacting Areas in California, Oregon and Washington
Wild fires are impacting service in areas of California, Oregon and Washington. While all UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible.
We will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as possible.
Note that the UPS Service Guarantee does not apply to shipments affected by this weather event.
Summary (Last Updated: 09/23/2021; 07:38) Service Impacts Related to Coronavirus
Operational Adjustments
Effective September 14, 2021 and until further notice, UPS is making the following operational adjustments for shipments scheduled for delivery to Texas:
Delivery commitment times for UPS Next Day Air® Early packages are extended by 90 minutes. Delivery commitment times for UPS Next Day Air® packages are extended to end-of-day. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.
Suspension of Service Guarantee
Currently, the Service Guarantee has been reinstated for select air and international services but is otherwise suspended. For details on the suspension and where the Service Guarantee remains available, click here.