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  • UPS is open for business: Service impacts related to Coronavirus...More
  • Wild Fires Impacting Areas in California...More
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Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.

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Summary (Last Updated: 10/02/2020; 17:03) UPS is open for business: Service impacts related to Coronavirus

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Read more about how UPS is responding to the Coronavirus

Summary (Last Updated: 10/02/2020; 16:34) Wild Fires Impacting Areas in California

Affected States: (Click state name to see a list of ZIP Codes in that state)

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Wild Fires are Impacting Service in California

Wild fires are impacting service in areas of California. There will be no pickups or deliveries today in the affected areas.

We will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

Bookmark and return to this page for the latest information on service delays, including ZIP codes where no pickups or deliveries are being made today.

Resources

For the safety of our staff and customers, UPS Customer Centers within affected areas are not open for pickup or drop-off. To be notified, however, by email or text when the status of your package changes, first track your shipment, then select Send Updates when reviewing your shipment status.

For personal shippers, get more control over deliveries and reroute packages to another location, such as any convenient UPS Access Point® Location by signing up for UPS My Choice® service. New to UPS My Choice? Sign up Now.

For businesses, manage shipments like a pro with UPS My Choice® for business. This free service lets you proactively monitor outbound shipments to keep your customers in the know, provides estimated delivery windows and notifications and – coming soon – will even let you make last-minute delivery changes.

Visit the UPS Email Communications page to sign up for your choice of service alerts, holiday news, regulatory updates and other announcements.

Our UPS Virtual Assistant is here to help. Access the same, up-to-date tracking information as our customer care representatives can provide -- but on your schedule and without any wait.

For more information about service impacts on UPS® Freight pickups and deliveries, visit UPS Freight Advisories. To track air or ocean freight shipments, visit Flex® Global View or call 800-443-6379.

Contact your nearest location of The UPS Store directly for information about any impacts to its hours of operation. Visit The UPS Store to find the location nearest you. UPS Access Point™ locations’ hours of operation may be impacted in affected areas.

Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.