Wildfires Impacting Service in Areas of California

Wildfires and evacuation orders will continue causing service delays in limited areas of California, where there will be no pickups or deliveries.

Our teams will monitor local conditions and will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

Continue to visit here for updated information on service delays and updates to ZIP Codes where no service is available.

Pickups and Deliveries Resume in Puerto Rico

UPS has reestablished delivery service operations to most areas of Puerto Rico. Air and package shipments and some freight services are now available in 173 of the island’s 176 ZIP Codes.

Throughout Puerto Rico some residents are living in alternative dwellings. We have special hold for package pickup services available at five of the company’s seven package centers. In San Juan, package center pickup hours are Monday-Friday, 8:00 a.m. – 6:00 p.m. In Arecibo, Bayamon, Caguas and Ponce, package center pickup hours are Monday-Friday, 8:00 a.m. – 5:00 p.m.

Pickup service will only be available for scheduled daily pickups. There will be no UPS On-Call Air Pickup^® service available at this time.

We have established special hurricane aid rates, which can be applied at the time of shipping, for packages shipped from the U.S. to Puerto Rico and selected Caribbean destinations. To access the special rates go to ups.com/ship, visit a local The UPS Store^® location or call 1-800-PICK-UPS^®. These special rates are available for deferred services effective Monday, October 9 through Tuesday, October 31 for individual customers not under existing UPS commercial agreements.

We have contingency plans in place to ensure all shipments are delivered to their final destinations as quickly as conditions permit but we expect continued challenges before operations return to normal. At this time, you should anticipate delays when shipping to Puerto Rico due to a backlog of packages in UPS facilities throughout the island and on the mainland. Transit time commitments are temporarily suspended due to extensive damage to the island’s roads and other infrastructure.

Continue to visit here for updated information on service delays and updates to ZIP Codes where no service is available.

For more information on how UPS is providing natural disaster relief support, visit the UPS Pressroom.

Resources

To be notified via email or text when the status of your package has changed, select the Notify me with Updates feature when tracking your shipment on ups.com.

For more information about the service impact on UPS^® Freight pickups and deliveries, visit UPS Freight. To track air or ocean freight shipments, visit Flex^® Global View.

Contact your local The UPS Store directly for information about any impacts to hours of operation. Visit The UPS Store to find the location nearest you.

UPS Access Point^® locations’ hours of operation may be impacted in affected areas. Track your package on ups.com for updated information regarding the status and location of your package.

Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. For more information, refer to the UPS Tariff/Terms and Conditions of Service.