Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary: Service in the Eastern U.S. Affected by Severe Weather
Significant weather events across the Eastern U.S. are impacting the UPS network. As a result, some delivery services in the Eastern U.S. will be affected.
Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as possible.
Check back here for the latest information on service delays.
For the safety of our staff and customers, UPS Customer Centers within affected areas are not open for pickup or drop-off. To be notified, however, by email or text when the status of your package changes, first track your shipment, then select Send Updates when reviewing your shipment status.
For personal shippers, get more control over deliveries and reroute packages to another location, such as any convenient UPS Access Point™ location by signing up for UPS My Choice® service. New to UPS My Choice? Sign up Now.
For businesses, manage shipments like a pro with UPS My Choice® for business. This free service lets you proactively monitor outbound shipments to keep your customers in the know, provides estimated delivery windows and notifications and – coming soon – will even let you make last-minute delivery changes.
Visit the UPS Email Communications page to sign up for your choice of service alerts, holiday news, regulatory updates and other announcements.
Our UPS Virtual Assistant is here to help. Access the same, up-to-date tracking information as our customer care representatives can provide -- but on your schedule and without any wait.
Contact your nearest location of The UPS Store directly for information about any impacts to its hours of operation. Visit The UPS Store to find the location nearest you. UPS Access Point locations’ hours of operation may be impacted in affected areas.
Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.