Help

How do I opt in for SMS text notifications?

Go to ups.com, enter your tracking or InfoNotice number into the tracking area located on the left side of the screen, and select Track. You will be redirected to the Tracking Detail page. From the Tracking Detail page, select the notification type SMS Text, then Add New Number. After you enter your mobile number to opt in, select the checkbox to confirm that you agree to the UPS SMS Program Terms of Use and the UPS Privacy Policy. Select Submit, then confirm your request from your mobile phone. By replying "YES" to 69877  (MYUPS), you will be subscribed to receive text messages from UPS containing shipment status details about packages. Once opted in, you will continue to receive SMS texts until you opt out of the service.

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How do I opt out of SMS text notifications?

To cancel your subscription at any time, text "STOP" to 69877 (MYUPS). Once cancelled, we will send you a SMS message to confirm we have processed your cancellation.

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What is the country number or code for my location?

Your country may have a short or long number code specifically for use with SMS text messages. These telephone numbers may be significantly shorter than full telephone numbers and are useful for global communications. Some countries do not have access to short or long codes. Locate your country in the list and dial the specific support number listed.

UPS SMS Notifications
CountryCountry Number or Code
Austria447786200819
Bahrain447786200819
Belgium447786200819
Brazil26746
Bulgaria447786200819
Canada69877
Colombia87200
Croatia447786200819
Cyprus447786200819
Czech Republic447786200819
Denmark447786200819
Estonia447786200819
Finland447786200819
France38693
Germany447786200819
Ghana447786200819
Greece447786200819
Hungary447786200819
India918422931001
Ireland447786200819
Israel447786200819
Italy447786200819
Ivory Coast447786200819
Kenya447786200819
Kuwait447786200819
Latvia447786200819
Lithuania447786200819
Luxembourg447786200819
Malta447786200819
Morocco5540
Netherlands447786200819
Nigeria447786200819
Norway447786200819
Poland48723484250
Portugal447786200819
Puerto Rico68569
Qatar447786200819
Reunion447786200819
Romania447786200819
Russian Federation447786200819
Saudi Arabia447786200819
Slovakia447786200819
Slovenia447786200819
South Africa447786200819
Spain207212
Sweden447786200819
Switzerland447786200819
Turkey447786200819
Ukraine447786200819
United Arab Emirates447786200819
United Kingdom447786200819
United StatesMYUPS (69877)
Zimbabwe447786200819

 

Support Numbers or Contacts
CountryNumber or Contact
Australia1800 148 934
Hong Kong8206 2133
Indonesia001 803 852 3670
Japan00531 85 0020
Macau10 800 852 0698
Malaysia1800 80 4709
Mexico01 800 7433 877
New Zealand0800 443 785
Philippines1800 185 50023
Singapore800 852 3362
South Korea00798 8521 3669
Taiwan08001 855 662
Thailand001 800 852 3658
Vietnam1800588877

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Contact UPS

For additional assistance, contact customer service at 1-800-PICK-UPS (1-800-742-5877).

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