The instructions below will help you through the process of installing a UPS Thermal Printer.
This document contains:
UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.
For Windows® Internet Explorer: The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:
For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:
If using a Windows® operating system to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.
Note: Do not plug your printer into the computer until instructed to do so below.
The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.
|File Download - Security Warning (typically with Run, Save, and Cancel buttons)||Select Run|
|Unknown Publisher Security Warning, "Are you sure you want to run this software?"||Select Run|
|User Account||Select Yes|
|Zebra Printer Driver Installation||Select Install Zebra Printer|
|Choose printer port||
Select your port and click Next or Finish
Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available
|Confirm Printer Name||Do not change name; click Next|
|Printer Driver Found||Choose Update the driver and click Next|
|Windows Security||Choose Install this driver software anyway|
|Program Compatibility Assistant||Choose This program installed correctly|
The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:
UPS Thermal printers require Java to be installed on the system to function. Verify that the latest version of Java is installed by following the instructions under the “Printing using the UPS Thermal Printer Applet” section.
If Java was recently updated and the thermal labels don’t print, follow the instructions below to make sure Java is enabled:
The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have version 7 of Java installed on your PC. You can check your version at http://www.java.com. Click the "Do I have Java" link, then click "Verify Java Version" link. If Java is not installed, click the Download Java button and follow the prompts to install it.
The first time you print a label, you may see one or more of the following windows. Take the action listed in the table below:
|Digital Signature||Click "Always trust content from this publisher"|
|Java Add-on||Click Enable|
|Security||Click Enable, then Run|
If you receive a message stating your browser does not support this function, try the following alternative method:
Windows Users: Run the installer (link below), which will place the UPS Thermal Printer App in the Startup folder so that it will run automatically each time you start your machine.
Mac or Linux Users:
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