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Receiving Your Shipment

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How To…Tools and Resources

Get helpful information on how to use ups.com.

Track a Shipment

Read a UPS InfoNotice

Use a UPS Access Point™ Location

Return a Shipment

Tools and Resources

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UPS Tracking

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UPS Claims

Common Questions

Getting or Changing Information About Your Package

Can I have my package held for pickup at a UPS location?

If your package is in transit on the first delivery attempt, but you'd prefer to pick it up, you'll have to place a "hold for pickup" request first. You can do this online using your UPS My Choice® membership, or you can speak with one of our customer service representatives. Then you may pick up your package after you receive confirmation that it has been processed. If you have a 12-digit InfoNotice tracking number you can request to pick up your package online. Once you are on the Tracking Detail page, click the Change Delivery button. The Delivery Change Options window will appear, and you will need to select Pickup my package at a UPS location.

How can I find out when I'm going to receive my package?

How can I get automatic email or text notifications about my package status?

I am expecting to receive a package. Will UPS allow me to change the shipping address?

Yes. To change the address, simply write the address where you would like to have the shipment delivered to on the back of the UPS InfoNotice®. This alternate address must belong to a neighbor who is located in close proximity to your address. Then place the UPS InfoNotice back in the same location where the driver originally left it. (This does not apply to "Adult signature required" deliveries.)

You may also change your delivery address on ups.com. Enter your UPS InfoNotice number in the Tracking or InfoNotice Numbers field on the ups.com home page or the main Tracking page, and select the Track button. On the Tracking Detail page, select the Change Delivery button. Select the Deliver My Package to Another Address option and fill in the required details to have your shipment delivered to an alternate address.

If you need to change the delivery options for your package before the first delivery attempt, you can do so online through your UPS My Choice® membership or please contact the shipper for alternate arrangements.
Issues Tracking or Receiving a Package

My tracking information shows that a package was left at my address, but I can't find it. What should I do?

The driver will try to leave your package out of plain sight for safety, so start by doing a little investigative work. Check all exterior doors and anyplace where the package could be placed. If you are still unable to locate the missing package, contact the sender to start a package investigation.

What should I do if my package is damaged?

What should I do if my package is delayed or late?

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

I've lost my tracking number. What can I do?

Tracking Support
Receiving Your Shipment

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